Frank Lancaster
Mitchellville,IA
Summary
Dedicated theater team member with a strong focus on exceptional customer service, cash handling, and cleanliness maintenance. Proven ability to enhance guest experiences and support team efficiency during high-demand events.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Theater Team Member
Cinemark
Altoona, IA
06.2023 - 06.2026
- Provided exceptional customer service to enhance guest experiences during film screenings.
- Operated ticketing and concession systems, ensuring accurate transactions for all patrons.
- Maintained cleanliness and organization of theater facilities to promote a welcoming environment.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with team members to efficiently manage high-volume movie premieres and events.
- Fostered positive relationships with patrons by actively engaging in friendly conversation and answering questions about upcoming events or performances.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Education
Bachelor of Science - Biology
Iowa State University
Ames, IA05-2029
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA05-2025
Skills
- Concession management
- Cash handling proficiency
- Point of sale
- Excellent customer service
- Concession inventory management
- Patron support
- Theater upkeep
- Shift adaptability
- Strong work ethic
Accomplishments
- Saber Fencing Team Caption
- Safety Officer for ISU Fencing Club
Certification
- IPACT Alcohol Training
Timeline
Theater Team Member
Cinemark
06.2023 - 06.2026
Bachelor of Science - Biology
Iowa State University
High School Diploma -
Southeast Polk High School