Frank Lee
Las Vegas,NV
Summary
Detail-oriented Surveillance Operator with extensive knowledge of table games, slot machines, and cage procedures within the gaming industry. Proven analytical decision-making skills ensure accurate claims and compliance with regulations. Experienced in monitoring surveillance systems to effectively detect and prevent gaming violations, contributing to a secure and fair environment. Eager to leverage exceptional organizational abilities and strategic thinking in a new role that supports the organization's mission.
Overview
12
12
years of professional experience
Work History
Surveillance Operator / Lead
SAHARA Las Vegas
01.2024 - Current
- Monitored surveillance feeds to identify suspicious activities and ensure compliance with gaming regulations.
- Reported transaction errors and policy violations in a timely manner saving several thousand of dollars in potential lost funds.
- Conducted video audits of both gaming and non gaming areas to ensure compliance of company rules.
- Coordinated with the Nevada Gaming Control Board during incidents to ensure rapid response and resolution.
- Trained junior operators on equipment usage and emergency protocols.
Surveillance Agent
Binion’s/4 Queens Gambling Hall & Hotel
11.2022 - 07.2023
- Operated various closed-circuit television (CCTV) technology simultaneously overlooking casino activity and Fremont Street experience activity.
- Monitored and reviewed casino activities and wrote up reports of evidence thoroughly.
- Identified suspicious activity/deterred fraud and theft countless times to ensure efficient and protected work.
- Worked with law enforcement to report activity and procedures when needed.
Store Manager
Spirit Halloween Retail Store
09.2022 - 11.2022
- Directed sales and associates throughout the store turning the store from loss to profit in short time.
- Staffed and regulated associates by working with scheduling and maintaining report of sales.
- Hired, onboarded, and trained new hires to ensure that store was staffed adequately with service-oriented associates.
- Maintained inventory and mitigated loss with organization, restock, and cleaning merchandise.
Delivery Driver
FedEx Ground
08.2017 - 11.2021
- Delivered and picked up parcels in a timely and effective manner.
- Dutifully kept in time frames for pick-up and delivery.
- Safe but effective in route planning and execution through analysis skills and planning.
Motor Vehicle Operator
United States Marine Corps Reserve
10.2013 - 08.2021
- Managed over vehicle operatives to complete mission assignments under strict regulations.
- Executed orders quickly and with the mission goal in mind as needed to maintain military diligence and high regarded standards.
- Oversaw and planned safe conduct of multiple operations as leader of unit.
Security Officer
Wynn/Encore Hotel and Resort Casino
06.2017 - 12.2017
- Conducted security patrols and check point confirmations as often as needed.
- Provided excellent guest relations and guidance on patrols to ensure the safety of guests.
- Secured high value items for safe and expedient movement as regulated with procedures.
Education
High School Diploma -
Legacy High School
Las Vegas, NVSkills
- Gaming Registration
- Proficient in Synkros
- Gaming Rules and knowledge
- Small and medium sized team management
- Integrity and trustworthiness
- CCTV monitoring and operation
- Incident reporting
- Multitasking Abilities
- Google Suite
- MS Office Proficient
Timeline
Surveillance Operator / Lead
SAHARA Las Vegas
01.2024 - Current
Surveillance Agent
Binion’s/4 Queens Gambling Hall & Hotel
11.2022 - 07.2023
Store Manager
Spirit Halloween Retail Store
09.2022 - 11.2022
Delivery Driver
FedEx Ground
08.2017 - 11.2021
Security Officer
Wynn/Encore Hotel and Resort Casino
06.2017 - 12.2017
Motor Vehicle Operator
United States Marine Corps Reserve
10.2013 - 08.2021
High School Diploma -
Legacy High School
AWARDS
Letters of Appreciation | May 2021 | United States Marine Corps, Letters of Commendation | July 2017 | United States Marine Corps