Frank Lee IV
Hattiesburg,MS
Summary
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
IT professional background with a thorough understanding of system administration and network management. Proven ability to troubleshoot complex issues and deploy effective solutions. Highly reliable team player with focus on collaboration and adaptability to meet evolving technical needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Ericsson
04.2022 - Current
- Responded to user inquiries, providing timely solutions to enhance operational efficiency.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Used ticketing systems to manage and process support actions and requests.
General Manager
Zumiez
05.2019 - 04.2022
- Developed and implemented performance metrics to track team productivity and service quality.
- Mentored and trained management staff to improve leadership capabilities and team dynamics.
- Directed customer service initiatives, enhancing client satisfaction through tailored solutions and support systems.
Area Sales Manager
Journeys
10.2012 - 05.2019
- Led regional sales strategy development, aligning team goals with corporate objectives.
- Trained and mentored sales representatives, enhancing skills and performance across the region.
- Monitored sales performance metrics, implementing corrective actions to achieve revenue targets.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
District Manager
RadioShack
06.2009 - 10.2012
- Led district operations, ensuring compliance with company policies and procedures.
- Developed and implemented strategic sales initiatives across 12 store locations.
- Mentored and trained store managers to enhance team performance and customer service standards.
- Analyzed sales data to identify trends, driving targeted marketing efforts for improved revenue.
Education
Completed Coursework Towards - Computer Engineering
University of Southern Mississippi
Hattiesburg, MSSkills
- IT troubleshooting
- Problem-solving skills
- End user support
- Customer support expertise
- Team leadership
- Strategic training
Certification
CompTIA A+ ce Certification
Google IT Support Professional
Timeline
Information Technology Specialist
Ericsson
04.2022 - Current
General Manager
Zumiez
05.2019 - 04.2022
Area Sales Manager
Journeys
10.2012 - 05.2019
District Manager
RadioShack
06.2009 - 10.2012
Completed Coursework Towards - Computer Engineering
University of Southern Mississippi
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