Frank Llorca
Hialeah,FL
Summary
. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
08.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL05.2023
Skills
- Managing Inventory
- Active Listening
- Customer Satisfaction
- Payment Processing
- Medicare and Medicaid Processes
- Testing Standards
- Medication Prescription
- Emotional Support
- Patient Management
- Clean and Sanitize Equipment
- Independent Thinking
- Blood Pressure Measurement
Certification
- EMT - Emergency Medical Technician
- EMT - Certified Emergency Medical Technician
- EMR - Emergency First Responder
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
08.2021 - Current
Associate of Arts - Psychology
Miami Dade College
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