Frank Mancuso
Little River,SC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
Jink's Creek Waterfront Grille
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bellhop
Baywatch Resort
03.2020 - 02.2023
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
Valet Parking Attendant
Parking Management Corporation
01.2019 - 01.2021
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
Bag Drop
Barefoot Resort And Golf
08.2018 - 01.2021
- Kept golf course equipment stored properly and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
Table Games Pit Manager
Big M Casino
07.2016 - 03.2020
- Organized and controlled [Number] blackjack and poker tournaments every month.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Monitored gaming operations continuously to check on dealers and players.
Education
Bachelor of Arts - Business Administration And Management
The University of New Orleans
New Orleans, LA12.2015
Skills
- Guest Engagement
- Time Management
- Guest Development
- Custmer Service
Timeline
Server
Jink's Creek Waterfront Grille
03.2023 - Current
Bellhop
Baywatch Resort
03.2020 - 02.2023
Valet Parking Attendant
Parking Management Corporation
01.2019 - 01.2021
Bag Drop
Barefoot Resort And Golf
08.2018 - 01.2021
Table Games Pit Manager
Big M Casino
07.2016 - 03.2020
Bachelor of Arts - Business Administration And Management
The University of New Orleans
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