Summary
Overview
Work History
Education
Skills
Timeline
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Frank Marini

West Seneca,NY

Summary

Accomplished NYS Licensed Optician with a proven track record at Walmart, enhancing visual acuity and customer satisfaction through expert adjustments and personalized care. Skilled in optical measurements and customer service, I excel in delivering superior optical solutions and education, significantly improving patient experience. Demonstrates mastery in computer skills and HIPAA compliance, ensuring efficient and secure operations.

Overview

40
40
years of professional experience

Work History

NYS Licensed Optician

Walmart
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Resolved customer complaints professionally and effectively to maintain positive client relationships.
  • Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
  • Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
  • Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
  • Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
  • Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
  • Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.

NYS Licensed Optician

Pearle Vision Center
03.1989 - 05.2024
  • Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
  • Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
  • Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.

NYS Licensed Optician

Sterling Optical
09.1984 - 03.1989
  • Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
  • Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
  • Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
  • Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
  • Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
  • Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.

Education

Opthalmic Dispensing - Opthalmic Dispensing

Erie Community College
Buffalo, NY
05.1982

Skills

Customer Service

Optical Measurements

Computer Skills

HIPAA Compliance

Timeline

NYS Licensed Optician

Pearle Vision Center
03.1989 - 05.2024

NYS Licensed Optician

Sterling Optical
09.1984 - 03.1989

NYS Licensed Optician

Walmart

Opthalmic Dispensing - Opthalmic Dispensing

Erie Community College

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Frank Marini