Frank Morales
Rowlett,TX
Summary
To be part of a team who will benefit from my interpersonal and leadership skills, passion, and determination. To be provided a superior position where my knowledge and strengths can be utilized most efficiently, thereby creating further advancement opportunities while learning new skills to help others. Innovation, diversification and technology are my priorities in execution.
Overview
21
21
years of professional experience
Work History
Towing
Wylie Auto Towing
Wylie, TX
11.2024 - Current
- General Towing Operator Operated tow trucks to transport disabled, illegally parked, or damaged vehicles safely and efficiently.
- Responded to roadside assistance calls including jump-starts, tire changes, lockouts, and fuel delivery.
- Maintained accurate service records, dispatch communication, and customer documentation.
- Ensured compliance with safety procedures, traffic laws, and company policies.
- Performed routine inspections and basic maintenance on towing equipment and vehicles.
- Tow Truck Driver Executed vehicle recovery operations in high-traffic and emergency situations while maintaining safety standards.
- Coordinated with law enforcement, dispatch teams, and customers to provide timely service.
- Inspected rigging, chains, winches, and hydraulic systems to ensure operational readiness.
- Roadside Assistance Technician Provided emergency roadside support for stranded motorists in a fast-paced environment.
- Delivered excellent customer service while resolving vehicle issues quickly and professionally.
- Used GPS and dispatch systems to prioritize and complete service calls efficiently.
- Managed cash, invoices, and digital payment processing when required.
- Reliable towing operator with experience in vehicle recovery, roadside assistance, and customer service.
- Skilled in operating light- and heavy-duty tow trucks, maintaining safety compliance, and responding efficiently to emergency situations.
Granule Mechanical Tech.
GAF
Dallas, TX
01.2021 - 10.2024
- Strong data analysis skills. Advanced spreadsheet design and data manipulation/analysis a plus.
- Perform advanced troubleshooting and solve complicated production challenges.
- Communicate effectively with the management team regarding resources needed to ensure the timely and accurate execution of process improvement projects.
- Support all R&D and Plant trial requests (PTR’s). Ensure that trials are accurately conducted employing the latest PTR protocol (w/potential problem analysis) and reported per required standards, timelines and accounting cycles.
- Take lab samples to ensure asphalt is safe and effective for use.
- Coordinate required inspections of tanks, pressure vessels, fired heaters and other critical equipment.
Welder/Fabrication
Southern Wrench
10.2015 - 01.2021
- Conducts receiving inspection of in-coming assemblies/components in accordance with established procedures and technical data.
- Efficient with precision and detail.
- Extremely organized and always maintains a clean working environment.
- Consistently demonstrate a commitment to continuous process improvement and practices.
- Identifies ways to remove non-value-added steps from all processes and strives to produce products in the least-waste-way.
- Welding and Fabrication of various parts needed for necessary components.
- Manual handling and maneuvering (rolling, lifting) of large auto wheels and brakes.
Machine operator & ID/OD Grinder
Commerce Grinding Company & Saw Company
01.2005 - 10.2015
- Observe operation, change and dress grinding wheels as so necessary.
- Data entry of shop floor data and move orders to the next operation.
- Adjusting the operating speed and controlling the load of the machines.
- Ensure equipment is operating correctly by utilizing monitors and gauges on the equipment.
- Calibrating/Sound understanding of the working mechanism of the tools or the machinery I handle.
- Measure with mics and depth mics/Inspect all parts and document them.
- Handle very heavy equipment efficiently and carefully.
- Perform limited preventative maintenance on ID/OD grinders.
- Ability to program ID/OD grinder and work with engineering to develop efficient and cost effective methods for grinding parts.
- Oiling and greasing the machines and making sure that they are working properly.
- Perform set-up and operate ID/OD grinding machines to grind surfaces of tool steel parts in a safe manner.
- Ensure all production meets code and company quality standards.
Education
High School Diploma -
North Dallas High School
DallasSkills
- Web Mastering
- 10 key by touch
- Typing 40 wpm
- Superior customer service skills
- Strives for growth
- Well organized
- Dependable
- Self-motivated
- Team player
- Problem Solving Skills
- Proven commitment to Safety
- Building relationships w/ team
- Sound Technical skills
- Ability to fix problems with any type of machine
- Ability to work for extended hours
- Physically fit
- Effective time-management skills
- Effective Communication
Timeline
Towing
Wylie Auto Towing
11.2024 - Current
Granule Mechanical Tech.
GAF
01.2021 - 10.2024
Welder/Fabrication
Southern Wrench
10.2015 - 01.2021
Machine operator & ID/OD Grinder
Commerce Grinding Company & Saw Company
01.2005 - 10.2015
High School Diploma -
North Dallas High School