Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frank Peralta

Easton,PA

Summary

Experienced in managing inbound and outbound communications, effectively addressing customer inquiries and resolving complaints related to products and services. Skilled in virtual front desk operations, including appointment scheduling and customer support, contributing to streamlined service delivery and enhanced client satisfaction.

Experience working directly with customers, handling shipping and receiving packages.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Morel multi service
Elizabeth, New Jersey
01.2023 - 07.2024
  • I handled inbound and outbound calls, address questions and complaints, and troubleshoot issues with Ria's products and services. Also receiving and sending packages.

Customer Service Representative

Tpmc
Arlington, Texas
10.2021 - 11.2022
  • One of functions in the company was as medical biller specialist is a healthcare who manages the billing process, ensuring that insurance claims are submitted accurately and payments are processed efficiently.
  • virtual front desk, This includes answering calls, scheduling appointments, and providing customer support.

Education

High School Diploma -

Colegio Santiago
Santiago

Skills

  • Customer service
  • Call handling
  • Issue resolution
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Morel multi service
01.2023 - 07.2024

Customer Service Representative

Tpmc
10.2021 - 11.2022

High School Diploma -

Colegio Santiago
Frank Peralta