FRANK PINE
Winter Garden
Summary
Detail-oriented real estate operations and transaction support professional with over 15 years of experience coordinating multi-property portfolios, managing lease documentation, supporting financial reporting, and ensuring regulatory compliance. Proven ability to manage high-volume transactions, maintain contract accuracy, coordinate vendors, and support stakeholders across residential communities exceeding 1,300 units. Strong background in lease administration, document control, budget tracking, and client communication within fast-paced, deadline-driven environments.
Overview
17
17
years of professional experience
Work History
Resident Experience Coordinator
Progress Residential
07.2025 - Current
- Coordinate lease onboarding, move-in documentation, and resident file management to ensure accuracy and compliance.
- Track service requests, vendor work orders, and completion timelines across residential portfolio.
- Maintain detailed records within property management systems, ensuring data integrity and reporting accuracy.
- Partner with operations, maintenance, and accounting teams to streamline workflow and improve transaction efficiency.
- Support compliance with community policies and company operational standards.
Licensed Community Association Manager
Leland Management
04.2023 - 01.2025
- Managed daily operations of residential communities totaling 1,300+ units, overseeing lease compliance, vendor contracts, and financial tracking.
- Prepared monthly financial reports, variance analyses, and board presentation materials.
- Assisted in annual budget development and monitored operating expenses against projections.
- Reviewed architectural applications (ARC), ensured documentation compliance, and maintained meeting records.
- Coordinated vendor agreements, monitored service-level performance, and ensured contract adherence.
- Conducted property inspections and documented findings to mitigate risk and ensure regulatory compliance.
- Responded to homeowner inquiries and resolved escalated issues in accordance with governing documents.
Client Service Coordinator II
Manheim Orlando
12.2021 - 11.2022
- Managed high-volume client accounts and maintained transaction documentation within CRM systems.
- Coordinated cross-functional teams to ensure timely processing and completion of service requests.
- Performed detailed data entry, reporting, and record reconciliation to maintain accuracy.
- Analyzed process inefficiencies and implemented workflow improvements to enhance client experience.
Licensed Insurance Sales Trainer
American Family Insurance - Casey Reinl Agency
04.2016 - 11.2021
- Developed compliance-driven training programs focused on documentation standards and regulatory requirements.
- Monitored contract processing, policy documentation, and CRM accuracy.
- Tracked performance metrics and provided reporting to agency leadership.
Sales Manager
American Decal Company
03.2009 - 03.2016
- Developed compliance-driven training programs focused on documentation standards and regulatory requirements.
- Monitored contract processing, policy documentation, and CRM accuracy.
- Tracked performance metrics and provided reporting to agency leadership.
Education
Bachelor of Science - Business Administration
Villanova University
Villanova, PASkills
- Lease Administration & Documentation
- Contract Review & Compliance
- Financial Reporting & Budget Preparation
- Accounts Payable & Vendor Management
- Portfolio & Property Operations Support
- Due Diligence & Audit Support
- Data Entry & CRM Management
- Stakeholder & Client Communication
- Process Improvement & Workflow Optimization
- Yardi Salesforce Caliber
- Microsoft Excel (reporting & tracking), Word, PowerPoint
Timeline
Resident Experience Coordinator
Progress Residential
07.2025 - Current
Licensed Community Association Manager
Leland Management
04.2023 - 01.2025
Client Service Coordinator II
Manheim Orlando
12.2021 - 11.2022
Licensed Insurance Sales Trainer
American Family Insurance - Casey Reinl Agency
04.2016 - 11.2021
Sales Manager
American Decal Company
03.2009 - 03.2016
Bachelor of Science - Business Administration
Villanova University