Josette Mulcare
Brooklyn,NY
Summary
Dedicated administrative and customer service professional with extensive experience supporting property management operations, resolving resident concerns, and delivering high‑quality service in fast‑paced environments. Skilled in case tracking, conflict resolution, multi‑channel communication, and maintaining accuracy and confidentiality. Known for strong organizational abilities, calm problem‑solving, and a consistent commitment to resident satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Resident Experience Coordinator
Beam Living
New York, NY
01.2025 - Current
- Supported daily administrative operations, managing resident concerns, follow‑ups, and high‑volume communications.
- Resolved resident complaints and escalated cases with urgency, professionalism, and clear documentation.
- Maintained regulatory and safety accuracy by tracking ERAP, compliance items, inspections, bedbug activity, and stove‑knob protocols.
- Processed occupant and visitor requests, handled billing inquiries, and ensured timely case resolution in Asana.
- Enhanced resident engagement by providing event/amenity information and supporting community event setup and execution.
Property Administrator
Beam Living
New York, NY
01.2024 - 01.2025
- Resolved resident complaints and escalated issues with a customer‑focused, solutions‑driven approach.
- Processed occupant and visitor requests while maintaining accurate records and daily workflow efficiency.
- Managed high‑volume communication, responding promptly to emails and walk‑ins and meeting with residents in management’s absence.
- Handled billing inquiries and provided clear account explanations to support resident understanding.
- Maintained operational accuracy by scheduling elevators and updating Asana nuisance cases for compliance and tracking.
Administrative Assistant
Beam Living
New York, NY
03.2023 - 01.2024
- Provided front‑desk support, greeting and assisting residents and clients with inquiries and service requests.
- Maintained accurate, confidential documentation and organized incoming information for smooth daily operations.
- Handled resident communications and complaints, resolving issues promptly and professionally.
- Managed office logistics, including equipment upkeep, mail distribution, and maintaining a welcoming lobby environment.
- Coordinated operational tasks, including work order follow‑ups, move‑in processes, and service elevator scheduling.
Pharmacy Technician
Capsule Pharmacy
New York, NY
10.2021 - 01.2023
- Provided accurate prescription guidance and assisted customers with medication‑related inquiries.
- De‑escalated customer concerns with patience, professionalism, and strong communication.
- Processed prescriptions from multiple medical providers with accuracy and compliance.
- Advised customers on pricing options, including insurance and out‑of‑pocket costs.
- Reviewed customer accounts for billing, shipping, and insurance issues while collaborating with call center teams to enhance service quality.
Luxury Vacation Specialist
Sandals Resorts International
Castries, St. Lucia
04.2014 - 05.2017
- Provided detailed resort information and guided travelers with tailored recommendations materials.
- Planned and organized travel itineraries for special occasions and amenities.
- Processed payments and bookings for accommodations, amenities
- Booked transportation and coordinated logistics to ensure smooth, travel experiences.
- Strengthened product knowledge through property familiarization trips
Education
Associate of Science - International Business Management
Pennsylvania State University
University Park, PA07-2027
Advanced Honored Diploma in Culinary Arts -
Regal Constellation College
Toronto, Ontario07-2003
Skills
- Customer service
- Conflict resolution
- Event coordination
- Administrative support
- Compliance management
- Research skills
- Team collaboration
- Communication strategies
- Training and development
- Performance improvement
Accomplishments
Golden Stuyie Award for Valuable Contribution To Management - Summer 2025
References
References available upon request.
Timeline
Resident Experience Coordinator
Beam Living
01.2025 - Current
Property Administrator
Beam Living
01.2024 - 01.2025
Administrative Assistant
Beam Living
03.2023 - 01.2024
Pharmacy Technician
Capsule Pharmacy
10.2021 - 01.2023
Luxury Vacation Specialist
Sandals Resorts International
04.2014 - 05.2017
Associate of Science - International Business Management
Pennsylvania State University
Advanced Honored Diploma in Culinary Arts -
Regal Constellation College