Frank Quintero
Tucson,United States
Summary
Punctual and driven healthcare worker with a small yet impactful background in social care service, capable of learning systems quickly and thinking out of the box in order to troubleshoot problems. Overlooking the care and well-being of multiple patients has helped me refine my approach in personal and work life, by being efficient but recognizing when to slow down.
Overview
2
2
years of professional experience
Work History
Caregiver
BrightSpring Health Services
07.2023 - 11.2023
- Assisted individuals with special needs by helping them with daily tasks such as personal hygiene, physical exercise, and meal preparation.
- Carefully organized and accounted for patient schedules, handling everything from work, doctor appointments, medication routines, coordinating family visits, and planning leisure activities, ensuring a balanced and structured approach to their care.
Donor Support Technician
CSL Plasma
04.2024 - 12.2024
- Responsible for removing the needle from donor, and confirming payment and bandaging arm after autopheresis procedure is complete.
- Prepared machines for use by loading soft-good collection kit, conducting fluid prime tests, and documenting necessary information.
- Enacted key roles in donor safety, such as reviewing device runtime, flow pressure levels, and reacting to any issues that may have occurred.
- Assisted with nightly routine consisting of biohazardous waste disposal, plasma collection device and heat sealer cleaning, as well as warehouse stocking.
Reception Technician
CSL Plasma
05.2024 - 07.2025
- Greeted customers and handled mandatory pre-screening exam to ensure donors are permitted to give plasma.
- Operated small devices such has microhematocrit and refractometer to measure donor protein levels and blood-to-cell ratio.
- Completed and maintained data integrity training during cross-training for reception role.
- Answered phone calls to assist customer concerns, and transferred any necessary information to relevant personnel.
Phlebotomist
CSL Plasma
12.2024 - 07.2025
- Guided donors through donation process, including information verification, locating veins at antecubital area, sanitizing site and performing venipuncture.
- Safeguard donors by consistently monitoring for issues that occur at VP site such as swelling, redness, numbness, etc.
- Accountable for using deductive reasoning and calling medical staff when emergency situations occur.
- Assumes all previous responsibility of a Donor Support Tech.
Device Technician
CSL Plasma
12.2024 - 07.2025
- Performed troubleshooting and diagnosis on malfunctioning plasma collection devices.
- Responsible for cleaning blood spills that may occur during donations. Memorized alarm codes and what they indicate, and tended to necessary repairs.
- Week-long training for position required relocation to Kankakee, Illinois where circuitry, work orders, and safety management were taught.
- CSL Behring authorized training completion for repair and removal of parts for Terumo Rika devices in January 2025.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.2023
Skills
- Venipuncture
- HIPAA
- Medical Records Review
- Social Care Management
- Active Listening
- Conflict Resolution
- Attention to Detail
- Critical Thinking
- Microsoft Word - Proficient
- Microsoft Excel - Proficient
Accomplishments
- Civics Matters Award Close Up Foundation Award for completing an education program centered around civic engagement.
- Highest ACT Score Toltecalli High School Awarded for achieving a score of 29 on the ACT standardized test, the highest recorded for the 2022 school year.
Timeline
Phlebotomist
CSL Plasma
12.2024 - 07.2025
Device Technician
CSL Plasma
12.2024 - 07.2025
Reception Technician
CSL Plasma
05.2024 - 07.2025
Donor Support Technician
CSL Plasma
04.2024 - 12.2024
Caregiver
BrightSpring Health Services
07.2023 - 11.2023
High School Diploma -
Sunnyside High School
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