Francis Rafferty

• custom club fitting and repair services.
• Assisted customers with product selection, providing knowledgeable recommendations and support.
• Conducted inventory management, ensuring accurate stock levels and organized displays.

Technical support and installation involving industrial communication an PA systems.

• Diagnosed technical issues and provided timely solutions to enhance customer satisfaction.
• Collaborated with engineering teams to resolve complex system problems efficiently.
• Utilized troubleshooting tools for monitoring and diagnosing network performance issues.
• Developed training materials and conducted sessions for junior support staff.

• Diagnosed and resolved complex technical issues using advanced troubleshooting techniques.
• Collaborated with cross-functional teams to streamline support processes and enhance customer satisfaction.
• Developed comprehensive documentation for technical procedures and user guides to improve information accessibility.
• Mentored junior engineers, fostering skill development and enhancing team performance in technical support tasks.