Frank Reyes
Tallahassee,FL
Summary
Seasoned Team Leader versed in all aspects of running a retail establishment, offering over 10 years of experience in the Central Florida market. Goal-driven, focused on delivering high-quality customer service while encouraging and motivating employees to improve skills and meet daily goals.
Overview
11
11
years of professional experience
Work History
Store Manager
All Uniform Wear
Tallahassee, FL
07.2025 - Current
- Established key performance indicators to measure project success and team productivity.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily KPI's and mentoring team members.
- Developed strong vendor relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed inventory levels to ensure optimal stock availability and minimize excess.
Softline Team Lead
Academy Sports Outdoors
Tallahassee, FL
07.2024 - 07.2025
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Stock Supervisor
Vans
Orlando, FL
11.2022 - 04.2024
- Maintained accurate inventory records for all incoming and outgoing stock items
- Conducted regular inventory checks to ensure accuracy of product counts
- Assisted customers with finding the right product for their needs
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Assistant Store Manager
Hurley
Kissimmee, FL
12.2016 - 07.2019
- Oversee incoming shipment for three stores also Co-Managing a Hurley clearance store
- Recruited, interviewed and hired qualified employees to provide top-quality service
- Scheduled staff to assign employee shifts according to departmental and business needs
- Able to drive business to increase all KPI's across the board
- Coached and developed store associates through formal and informal interactions
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Always maintained a high conversation
- Monitored employee performance and identified performance gaps for corrective action
- Managed inventory tracking and physical inventory counts to minimize loss.
Shipping and Receiving Manager
Hurley
Orlando, Florida
12.2014 - 12.2016
- Managed day-to-day operations, monitoring incoming deliveries
- Inspected item packaging, labels and barcodes for accuracy
- Implemented training improvements to achieve desired results
- Organized storage areas to maximize movement and minimize labor
- Managed day-to-day operations, monitoring incoming deliveries
- Promoted positive culture of teamwork and inclusion, increasing employee morale
- Investigated inventory discrepancies to maintain recordkeeping validity
- Consistently met company and department objectives within budget and time constraints
- Identified opportunities to reduce cost and improve productivity.
Back of House Specialist
Express
Orlando, Florida
10.2019 - 10.2022
- Process product in a timely manner
- Sorted products to prepare for processing
- Organized storage areas to maximize movement and minimize labor
- Implemented on-the-job training activities to cross-train employees on various tasks
- Help management with product flow.
Education
High School Diploma -
Barron Collier High School
Naples, FL06-2000
Skills
- Work Planning and Prioritization
- Training and Development
- Loss Prevention Goals Monitoring
- Reliable & Trustworthy
- Meeting and Exceeding Sales Goals
- Inventory and Stocking
- Upselling and Promotions
- Merchandise Displays
- Bilingual
Activities
- Received ICON of the month 7 times
- Received ICON of the Quarter 4 times
- Received ICON of the Year for the Store at Kissimmee
Timeline
Store Manager
All Uniform Wear
07.2025 - Current
Softline Team Lead
Academy Sports Outdoors
07.2024 - 07.2025
Stock Supervisor
Vans
11.2022 - 04.2024
Back of House Specialist
Express
10.2019 - 10.2022
Assistant Store Manager
Hurley
12.2016 - 07.2019
Shipping and Receiving Manager
Hurley
12.2014 - 12.2016
High School Diploma -
Barron Collier High School