Frank Reyes
Tallahassee,FL
Summary
Seasoned Team Leader versed in all aspects of running a retail establishment, offering over 10 years of experience in the Central Florida market. Goal-driven, focused on delivering high-quality customer service while encouraging and motivating employees to improve skills and meet daily goals.
Overview
11
11
years of professional experience
Work History
Store Manager
All Uniform Wear
07.2025 - Current
- Established key performance indicators to measure project success and team productivity.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily KPI's and mentoring team members.
- Developed strong vendor relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed inventory levels to ensure optimal stock availability and minimize excess.
Softline Team Lead
Academy Sports Outdoors
07.2024 - 07.2025
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Stock Supervisor
Vans
11.2022 - 04.2024
- Maintained accurate inventory records for all incoming and outgoing stock items
- Conducted regular inventory checks to ensure accuracy of product counts
- Assisted customers with finding the right product for their needs
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Assistant Store Manager
Hurley
12.2016 - 07.2019
- Oversee incoming shipment for three stores also Co-Managing a Hurley clearance store
- Recruited, interviewed and hired qualified employees to provide top-quality service
- Scheduled staff to assign employee shifts according to departmental and business needs
- Able to drive business to increase all KPI's across the board
- Coached and developed store associates through formal and informal interactions
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Always maintained a high conversation
- Monitored employee performance and identified performance gaps for corrective action
- Managed inventory tracking and physical inventory counts to minimize loss.
Shipping and Receiving Manager
Hurley
12.2014 - 12.2016
- Managed day-to-day operations, monitoring incoming deliveries
- Inspected item packaging, labels and barcodes for accuracy
- Implemented training improvements to achieve desired results
- Organized storage areas to maximize movement and minimize labor
- Managed day-to-day operations, monitoring incoming deliveries
- Promoted positive culture of teamwork and inclusion, increasing employee morale
- Investigated inventory discrepancies to maintain recordkeeping validity
- Consistently met company and department objectives within budget and time constraints
- Identified opportunities to reduce cost and improve productivity.
Back of House Specialist
Express
10.2019 - 10.2022
- Process product in a timely manner
- Sorted products to prepare for processing
- Organized storage areas to maximize movement and minimize labor
- Implemented on-the-job training activities to cross-train employees on various tasks
- Help management with product flow.
Education
High School Diploma -
Barron Collier High School
Naples, FL06-2000
Skills
- Work Planning and Prioritization
- Training and Development
- Loss Prevention Goals Monitoring
- Reliable & Trustworthy
- Meeting and Exceeding Sales Goals
- Inventory and Stocking
- Upselling and Promotions
- Merchandise Displays
- Bilingual
Activities
- Received ICON of the month 7 times
- Received ICON of the Quarter 4 times
- Received ICON of the Year for the Store at Kissimmee
Timeline
Store Manager
All Uniform Wear
07.2025 - Current
Softline Team Lead
Academy Sports Outdoors
07.2024 - 07.2025
Stock Supervisor
Vans
11.2022 - 04.2024
Back of House Specialist
Express
10.2019 - 10.2022
Assistant Store Manager
Hurley
12.2016 - 07.2019
Shipping and Receiving Manager
Hurley
12.2014 - 12.2016
High School Diploma -
Barron Collier High School