Frank Rivera
Bradenton,USA
Summary
Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Charter Communications, Spectrum
04.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Improved system performance by identifying and resolving technical issues in a timely manner.
EMT-Basic
Metro Atlanta Ambulance
01.2021 - 03.2023
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Education
High School Diploma - undefined
Mceachern High School
Powder Springs, GA05.2016
Skills
- Dispatcher Communication
- Basic Trauma Life Support
- Emergency Vehicle Driving
- Vital Sign Assessment
- Cardiopulmonary Resuscitation (CPR)
- Ambulance Transport Technician
- Medical Procedure Prioritization
- Patient care
- Medical records
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Troubleshooting
- Technical support
- User support
Certification
- EMT-B
- First Aid Certification
- CPR Certification
- Driver's License
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Sales Associate
Charter Communications, Spectrum
04.2023 - Current
EMT-Basic
Metro Atlanta Ambulance
01.2021 - 03.2023
High School Diploma - undefined
Mceachern High School