Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Frank Sanchez

El Centro,CA

Summary

Dynamic professional with extensive experience at Mechanics Bank, excelling in operational management and team leadership. Proven track record in enhancing customer service and compliance, alongside strong problem-solving abilities. Bilingual in Spanish and English, adept at facility management, and process improvements. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Maintenance Technician/Pro Shop Specialist

Bakersfield Country Club
Bakersfield, USA
01.2021 - 01.2025
  • Performed daily inspections, cleaning, and minor repairs on golf carts and grounds to ensure they were always in optimal condition for guest use.
  • Assisted with staging and retrieving golf carts for members and guests, contributing to seamless operations and positive customer experiences.
  • General groundskeeping tasks such as landscaping, maintaining pristine course and clubhouse areas, and general maintenance.
  • Performed mechanical maintenance and coordinated repairs with technicians.
  • Maintained the cleanliness and organization of the cart barn, storage areas, and golf course.
  • Collaborated with the maintenance leadership to identify and address opportunities for course and facility improvements.

Banking Services Operations Manager

Mechanics Bank
Holtville, USA
01.2004 - 01.2025
  • Managed the daily operations of retail banking branches, ensuring efficient workflows, regulatory compliance, and exceptional customer service standards.
  • Led and mentored staff, providing training, coaching, and performance evaluations to maintain a high-performing team.
  • Implemented process improvements to enhance customer experience and operational efficiency, managing branch security, and supervising operational areas such as overdraft processing, CTR reports, and ATM operations.
  • Collaborated with contractors and vendors for specialized maintenance needs, ensuring cost-effective solutions, and supported business development through customer engagement and relationship building.
  • Directed regular staff meetings and developed strategic goals to align with organizational goals.

Customer Service Coordinator

Budget Car & Truck Rental
Imperial, USA
01.1999 - 01.2004
  • Directed daily operations, including payment processing, database management, and customer interactions, to ensure seamless service delivery.
  • Supervised staff schedules and coordinated team activities to maximize productivity while delivering exceptional customer service by promptly addressing inquiries and resolving complaints.
  • Through strategic customer engagement and service improvements, contributed to a 100% revenue increase for the Imperial location.
  • Performed vehicle maintenance, managed delinquent customer accounts, arranged payments, and handled office-related clerical tasks to support business needs and maintain operational efficiency.

Education

Criminal Justice Major -

Imperial Valley College
Imperial, CA
01.2004

High School Diploma -

Calexico High School
Calexico, CA
01.1995

Skills

  • Bilingual – Spanish and English
  • Microsoft Office Suite (Word, Outlook, Excel)
  • Compliance and audit monitoring
  • Team collaboration
  • Facility management
  • Leadership skills
  • Performance coaching
  • General construction knowledge
  • Security protocols
  • General maintenance
  • Problem-solving
  • Adaptability
  • Customer service

Certification

  • Leadership Development Program
  • Regulatory Compliance Training (Annual Certification)
  • Conflict Resolution and Effective Communication Workshops

Languages

Spanish
Professional

Affiliations

  • Volunteer musician at local non-profit.

References

References available upon request.

Timeline

Maintenance Technician/Pro Shop Specialist

Bakersfield Country Club
01.2021 - 01.2025

Banking Services Operations Manager

Mechanics Bank
01.2004 - 01.2025

Customer Service Coordinator

Budget Car & Truck Rental
01.1999 - 01.2004

Criminal Justice Major -

Imperial Valley College

High School Diploma -

Calexico High School

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