Maria Antonia Alvarez

- Consistently contributed to Pro sales growth by maximizing upselling opportunities

- Build and maintain relationships with professional contractors and business accounts.

- Manage large- scale project orders, quotes, and bulk pricing for Pro customers.

-Generate and follow up on project estimates to drive repeat business

-Identify upselling and cross- selling opportunities to increase revenue

-Support Pro credit applications and business account growth

- Recognized for Smart Customer Service awards and consistent high performance in customer satisfaction.

- Provided high- level customer service in a fast - paced retail environment

- Assisted customers with product selection, purchases and issue resolution

- Maintained strong customer satisfaction and positive survey results

- Supported credit card applications and loyalty program enrollment

- Developed in depth knowledge of store operations and product categories

- Provided consultative sales services in the insurance industry

- Managed client portfolios and administrative documentation

- Assisted customers with policy, explanations, coverage options and claim processes

- Handled accounts receivable and client payment collections

- Provided administrative and operational support to the commercial department

- Sold life, health , auto and commercial insurance policies.