Joel Chavez
Fort Worth ,TX
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales by bringing in different construction companies. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Purposeful sales workers engage with customers to help establish rapport. Proven history of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvement
03.2022 - Current
- Interacted with 12-30 customers daily to provide personalized product guidance, resolve issues, and open new accounts
- Motivated and trained up to six team members to meet and exceed sales goals through positive reinforcement and encouraging communication
- Demonstrated product features, answered questions, and persuasively overcame objections
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations
- Trained and mentored new sales representatives
- Managed customer accounts to secure customer satisfaction and repeat business
- Partnered with marketing teams to provide insight into the development of product pitches, boosting sales projections by 2-12%
- Supported commercial customers in setting up accounts and finding consistent lumber supplies
- Supported customers with making optimal construction, renovation, and addition plan choices
- Quoted, staged, and coordinated deliveries for multiple housing complexes, apartment buildings, and commercial buildings
- Assisted in creating documents, blueprints, and take offs to ensure the project was up to code and no infractions were committed
- Ordered products from many different manufacturers and vendors by establishing bonds and connections that ensured great product quality and a speedy delivery
- Supported and aided project managers by making suggestions that stayed within budget and allowed them to save money on certain parts of the project
- Established ways to help handicap contractors and project managers that had certain disabilities either using technology or other means.
Millwork Sales Specialist
Lowes Home Improvement
05.2019 - 03.2022
- Used an in-store system to locate inventory and place special orders for customers
- Moved bulk customer orders with the safe operation of forklifts
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Prepared invoices, processed payments, and set up plans for remaining account balances
- Increased per-customer sales totals by recommending additional tools, supplies, and lumber
- Maintained up-to-date knowledge of store sales, payment policies, and security standards
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
Plumbing Sales Specialist
Lowes Home Improvement
10.2017 - 05.2019
- Repaired plumbing systems, components, and equipment
- Prepared budgets and estimated costs for potential work on piping systems
- Reviewed blueprints and project specifications to determine correct plumbing solutions
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks
- Installed valves, hangers, supports, and flanges inside piping systems
- Offered guidance and training to junior team members.
Plumbing Sales Specialist
Lowes Home Improvement
11.2015 - 10.2017
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Answered questions from customers regarding plumbing materials and products
- Engaged in friendly conversation with customers to better uncover individual needs
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions
- Stocked merchandise, clearly labeled items, and arranged according to size or color
- Engaged directly with contractors, plumbers, builders, and other key individuals in an effort to promote business opportunities
- Recommended plumbing products that would fulfill customer requirements
- Used an in-store system to locate inventory and place special orders for customers
- Recommended complementary purchases to customers, increasing revenue
- Built lasting client relationships through effective communication and prompt issue resolution talents
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Managed efficient cash register operations.
Education
BBA in Business Management - Business Administration and Management
Eastern New Mexico University
08.2025
Associate of Arts - Liberal Arts and General Studies
Clovis Community College
05.2023
Skills
- Fully Bilingual in Spanish
- Advanced proficiency in Microsoft Office
- Award-winning sales professional
- Client Needs Assessment
- Sales Tracking
- National Account Management
- Review of Contracts
- Performance Metrics
- Adaptability
- Financial Acumen
- Pipeline Management
- Contract Negotiations
- Consolidate Reports of Conditions and Income
- Relationship Building
- Review accounts for overdrafts, prepaid expenses
Languages
Spanish, Native or Bilingual
References
- Joseph Smith, Store Manager, Lowes Home Improvement Inc., (432)-257-5462
- Charles Rose, Owner- GC, Storm 24 LLC, (480)-580-8808
- David Hastings, Assistant Store Manager, Lowes Home Improvement Inc., (307)-287-7430
- Stewart Simmons, Pro Sales Supervisor, Lowes Home Improvement Inc., (972)-358-9764
- Ta'tiana Cooley, Trial Attorney, Housing and Urban Development, (610) 850-1548
Accomplishments
- Lowes $1,000,000 Million Dollar Club Award Winner
- Customer Service Award of Excellence
Languages
Spanish
Native/ Bilingual
Timeline
Pro Sales Specialist
Lowes Home Improvement
03.2022 - Current
Millwork Sales Specialist
Lowes Home Improvement
05.2019 - 03.2022
Plumbing Sales Specialist
Lowes Home Improvement
10.2017 - 05.2019
Plumbing Sales Specialist
Lowes Home Improvement
11.2015 - 10.2017
BBA in Business Management - Business Administration and Management
Eastern New Mexico University
Associate of Arts - Liberal Arts and General Studies
Clovis Community College