Jonathan Hernandez-Acosta

Accrued $1.7 million in sales in the first year.

• Tracked inventory levels of products and services offered by the company.
• Coordinated with logistics teams to ensure timely delivery of products to customers.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Advised customers on appropriate solutions based on their needs.
• Followed up on inquiries from prospective clients in a timely fashion.
• Created and maintained customer relationships to ensure repeat business.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Maintained accurate records of customer interactions using CRM software.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
• Identified areas for improvement within current processes or procedures.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Prepared sales reports detailing progress against targets for management review.

• Familiar with Paradigm program - custom door / window software
• Described merchandise and explained use, operation and care.
• Assisted in designing custom millwork pieces according to client specifications.
• Operated forklifts to pick customer orders in bulk areas.

• Recommended, selected and located merchandise based on customer desires.
• Self-taught plumbing knowledge
• Answered customer inquiries regarding product features, pricing, and availability.
• Assisted customers in plumbing department by answering questions and helping find needed items.
• Communicated with key individuals, contractors and plumbers to promote new business.