Maria Munoz
Summary
Reliable and upbeat BEHR PREP successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Pro Paint Specialist
Behr Paint
05.2023 - Current
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Alerted customers of department promotions and sales to increase overall departmental sales [Number]%.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
PASA
The Home Depot
11.2018 - 05.2023
- Developed and Delivered business information solutions.
- Designed data models for complex analysis needs.
- Gathered, defined, and refined requirements that led to project design, and oversaw the implementation.
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times.
- Managed identification, protection, and use of data assets.
- Established and secured enterprise-wide data analytics structures.
Manager of Operations
Belli Capelli Salon
11.2017 - 11.2018
- crested a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and discipline.
- Planned routines for recitals and performances.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Utilized different styles of teaching to accommodate students of all capabilities.
- General management of business, inventory, purchases, sales ,salary, personnel management, customer service.
Supervisor of Operations
USSI
11.2014 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Work for the city of Coral Springs, Florida as a Supervisor interviewing, hiring training, and supervising my staff in 10 different buildings
Shift Supervisor
Hot Miami Style
01.2009 - 11.2014
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- I had to start this online business with the owners and do a little of everything from store, review, clothing, pack it, send it, customer service by phone and trough the web page, supervising staff on different tasks.
Education
Real State -
Gold Coast Real State
05.2004
Associate of Business Administration - WORK ORDERS PEOPLESOFT ADMINISTRATION MICROSOFT
ITT ISTITUTE
Coconut Creek, FL10.1995
High School Diploma -
PREPARATORIA 4
GUADALAJARA JALISCO MEXICO06.1986
Skills
- Bi-lingual - Native Spanish Speaker
- Self- Motivated
- Flexible and Adaptable
- Team building
- Customer Service
- Sales
- Credit Applications
- Business Management
- Client Requirements
- Windows Operating System
- Web Applications
- Work Orders
- People Soft Administration
- Microsoft Access
- Experience Management
- Excellent Communication
- Planning and Coordination
- Written Communication
- Problem- Solving
- Decision-Making
Accomplishments
- Award Recognition- Homer Awards Credit Applications and excellent customer service.
- Successfully started/opened online business with previous employer
Timeline
Pro Paint Specialist
Behr Paint
05.2023 - Current
PASA
The Home Depot
11.2018 - 05.2023
Manager of Operations
Belli Capelli Salon
11.2017 - 11.2018
Supervisor of Operations
USSI
11.2014 - 11.2016
Shift Supervisor
Hot Miami Style
01.2009 - 11.2014
Real State -
Gold Coast Real State
Associate of Business Administration - WORK ORDERS PEOPLESOFT ADMINISTRATION MICROSOFT
ITT ISTITUTE
High School Diploma -
PREPARATORIA 4
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