Darlene Porter
Atlanta,GA
Summary
Dynamic sales professional with extensive experience at Lowe's, excelling in solution selling and value proposition development. Proven track record in managing key accounts and driving customer loyalty through tailored strategies. Bilingual in Spanish, adept at building relationships and delivering exceptional service to contractors and commercial clients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pro Sales Specialist
Lowes Home Improvment
- Built relationships with Pro customers, including contractors, builders, and commercial clients, to drive repeat business.
- Assisted customers with product recommendations, quotes, and large-volume orders.
- Coordinated deliveries, special orders, and project materials to ensure on-time completion.
- Provided expert knowledge of building materials, tools, and Pro services to support customer needs.
- Collaborated with department teams and vendors to deliver seamless service.
Senior Account Manager
Lowes Distribution
Atlanta, GA
02.2025 - Current
- Managed a portfolio of key Pro and commercial accounts, ensuring strong relationships and continued business growth.
- Conducted regular check-ins, jobsite visits, and project reviews to understand customer needs and provide tailored solutions.
- Coordinated large orders, special orders, and deliveries by working closely with store leadership, vendors, and operations teams.
- Developed strategic sales plans to grow accounts, increase spend, and expand Lowe’s Pro loyalty engagement.
- Delivered high-level customer service and issue resolution to maintain satisfaction and long-term retention.
Outside Sales Representative
Lowes Distribution
East Point, GA
01.2024 - 02.2025
- Developed and maintained relationships with contractors, builders, and commercial customers to grow Lowe’s Pro business.
- Conducted field visits to understand customer project needs and recommend appropriate products and services.
- Prepared quotes, negotiated pricing, and coordinated large orders and deliveries.
- Promoted Lowe’s Pro loyalty programs, credit services, and business solutions to increase customer retention.
- Served as a liaison between customers, store operations, and vendors to ensure timely project fulfillment.
FT Pro CSA
Lowes Home Improvment
Columbus, GA
03.2022 - 04.2022
- Assisted Pro customers with orders, product inquiries, and service requests.
- Provided fast and accurate support for contractors and high-volume buyers.
- Ensured a positive customer experience through clear communication and efficient service.
PT Pro CSA
Lowes Home Improvment
Columbus, GA
01.2022 - 03.2022
- Assisted Pro customers with orders, product inquiries, and service requests.
- Provided fast and accurate support for contractors and high-volume buyers.
- Ensured a positive customer experience through clear communication and efficient service.
PT Cashier
Lowes Home Improvment
Columbus, GA
10.2021 - 01.2022
- Processed cash, debit, credit, and check transactions quickly and accurately.
- Provided friendly, efficient customer service during checkout.
- Maintained a clean and organized register area while supporting front-end operations.
Store Manager
Best Pawn & Jewelry
Columbus, GA
05.2017 - 09.2018
- Oversaw daily operations, customer service, and staff coordination.
- Managed sales activities and ensured store performance goals were met.
- Provided bilingual support to diverse customers.
Education
Associate of Science - Criminal Justice
Columbus Technical College
Columbus, Georgia, GASkills
- Value proposition development
- Sales presentations
- Solution selling
- Objection handling
- Bilingual
- Fluent Spanish writing
Certification
Exceptional Customer Service Recognition, Lowe’s (2024)
Timeline
Senior Account Manager
Lowes Distribution
02.2025 - Current
Outside Sales Representative
Lowes Distribution
01.2024 - 02.2025
FT Pro CSA
Lowes Home Improvment
03.2022 - 04.2022
PT Pro CSA
Lowes Home Improvment
01.2022 - 03.2022
PT Cashier
Lowes Home Improvment
10.2021 - 01.2022
Store Manager
Best Pawn & Jewelry
05.2017 - 09.2018
Pro Sales Specialist
Lowes Home Improvment
Associate of Science - Criminal Justice
Columbus Technical College