Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Santoro

Latham

Summary

Detail-oriented professional with a solid foundation in financial management and documentation processes. Known for facilitating seamless transactions and enhancing customer experiences through strong negotiation skills and analytical thinking.

Overview

5
5
years of professional experience

Work History

Business Manager

Maverick Motor Group
Latham, NY
10.2025 - 07.2026

Executed legal documentation preparation, facilitating seamless vehicle ownership transfer to customers.

Negotiated financing terms, enhancing vehicle procurement process.

Coordinated with banks to secure necessary documentation for operational processes.

F&I Manager

Liberty Mazda
Wakefield, MA
07.2025 - 09.2025

Collaborated with financial institutions to ensure accurate preparation of documentation for vehicle funding.

Executed documentation processes to streamline vehicle transfer from dealership to customer.

Evaluated funding needs and secured financing to support project demands.

F&I Manager

DePaula Mazda
Albany, NY
07.2023 - 06.2025
  • Developed and implemented F&I processes to increase operational efficiency and customer satisfaction.
  • Facilitated loan approvals by collaborating with financial institutions and ensuring compliance.
  • Trained sales staff on F&I products to improve service delivery and product knowledge.
  • Analyzed customer finance options to enhance vehicle purchase experiences.

DePaula Ford

Sales & Leasing Consultant
Albany, NY
03.2021 - 06.2023

Engaged customers to assess needs and preferences, guiding them in selecting the right vehicle.

Selected and presented vehicle features to facilitate informed purchasing decisions.

Facilitated negotiations to secure favorable deal terms with customer.

Organized and verified all relevant paperwork to ensure compliance and efficiency in vehicle sale transactions.

Coordinated vehicle delivery processes, ensuring timely execution and adherence to service standards.

Conducted follow-up communications with customers post-delivery to ensure satisfaction and strengthen relationships.

Education

Bachelor of Science -

Villanova University
Villanova, PA

Associate of Science - Biotechnology

Hudson Valley Community College
Troy, NY

Skills

  • Project management
  • Financial management
  • Software implementation
  • Analytical thinking
  • Documentation and reporting
  • Decision-making
  • Negotiation
  • Issue resolution
  • Client management
  • Team leadership
  • Team development
  • Personnel management
  • Customer service
  • Business networkinghip management

Timeline

Business Manager

Maverick Motor Group
10.2025 - 07.2026

F&I Manager

Liberty Mazda
07.2025 - 09.2025

F&I Manager

DePaula Mazda
07.2023 - 06.2025

DePaula Ford

Sales & Leasing Consultant
03.2021 - 06.2023

Bachelor of Science -

Villanova University

Associate of Science - Biotechnology

Hudson Valley Community College