Frank Scott
Lee's Summit,MO
Summary
Dedicated Service Advisor with a strong focus on customer satisfaction, adept at multitasking and enhancing client rapport. Proven ability to streamline workflows and provide detailed service recommendations.
Overview
9
9
years of professional experience
Work History
Service Advisor
State Line Nissan
06.2022 - Current
- Provided exceptional customer service, addressing inquiries and concerns effectively.
- Coordinated service appointments, optimizing technician schedules for efficiency.
- Assisted in maintaining accurate records of customer interactions and vehicle services.
- Communicated technical information clearly to customers, enhancing understanding of vehicle issues.
- Trained new staff on service protocols and customer handling techniques.
- Led initiatives to streamline workflow, reducing wait times for customers significantly.
- Developed relationships with customers, fostering loyalty through follow-up communications and personalized service.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Wood Nissan
03.2017 - 05.2022
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Assisted clients with vehicle maintenance recommendations, ensuring optimal performance and reliability.
- Coordinated service appointments, managing schedules to maximize technician productivity and minimize downtime.
- Developed strong relationships with customers, enhancing loyalty through personalized follow-ups and support.
- Trained new staff on service processes and customer interaction techniques to maintain high service standards.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
No Degree - Law Enfocement
Missouri Western State University
Saint Joseph, MOSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Price quoting
- Goal-oriented mindset
- Client rapport
Timeline
Service Advisor
State Line Nissan
06.2022 - Current
Service Advisor
Wood Nissan
03.2017 - 05.2022
No Degree - Law Enfocement
Missouri Western State University