Frank Smith
Fort Worth,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
16
16
years of professional experience
Work History
Store Manager
JD/Finish Line
, Grapevine Mills Outlet & Park Mall
01.2017 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Assisted in driving sales through targeted product presentation and merchandising.
Assistant Store Manager
Finish Line
Multiple Locations, Randall Park Mall
04.1999 - 04.2010
- Assisted store manager in meeting standards for customer service and quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - Business Finance
University of Cincinnati
Cincinnati, OH2005
Skills
- Customer Service Management
- Sales Promotion
- Team Leadership
- Staff Scheduling
- Sales Tracking
- Sales Coaching
- Multitasking and Prioritization
- Direct Sales
- Goal Setting
- Training Management
Accomplishments
Opened first JD Sport in Dallas- Ft. Worth
JD Academy Graduate
Trained 5 JD Academy Graduates
2006 Rookie of the Year- Randall Park Mall
Million Dollar Sales Gain 2018 - 2021
Leads Weekly Area 28 Calls
Timeline
Store Manager
JD/Finish Line
01.2017 - Current
Assistant Store Manager
Finish Line
04.1999 - 04.2010
Associate of Arts - Business Finance
University of Cincinnati