Olivia Martinez
Fort Lauderdale,FL
Summary
Energetic and dedicated professional with a strong background in customer service and team leadership. Skilled in menu knowledge and inventory management, I excel at creating positive experiences for guests while training staff to ensure excellence. Committed to enhancing satisfaction through attention to detail and proactive service.
Overview
11
11
years of professional experience
Work History
DT/Sever
The Cheesecake Factory
Sunrise, FL
04.2021 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Ensured that each guest was served courteously, quickly, and efficiently.
Team Leader Manager
RaceTrac
Fort Lauderdale, FL
01.2019 - 03.2021
- Created and maintained a positive work environment for employees and guests.
- Delegated work assignments and prioritized tasks.
- Greeted customers and provided friendly customer service.
Cashier/Liquor Store Clerk
Publix
Hallandale, fl
12.2018 - 01.2019
- Verified customer age requirement for alcohol or tobacco purchases.
- Stocked shelves with merchandise when needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Assistant Manager
Speedway Gas Station
Davie, FL
05.2014 - 11.2018
- Performed daily opening and closing procedures, such as counting money in cash drawers, handling lottery tickets, and entering invoices.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided exceptional customer service to ensure customer and team member satisfaction.
Education
Winter Park High School
05-2014
Skills
- Menu knowledge and food safety
- Order processing and inventory management
- Customer service and support
- Team leadership and time management
- Attention to detail
- Problem solving
Timeline
DT/Sever
The Cheesecake Factory
04.2021 - Current
Team Leader Manager
RaceTrac
01.2019 - 03.2021
Cashier/Liquor Store Clerk
Publix
12.2018 - 01.2019
Assistant Manager
Speedway Gas Station
05.2014 - 11.2018
Winter Park High School
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