CRM
Frank Thahim
Sales Professional
Bakersfield,CA
Summary
Results-driven Sales professional with deep technical acumen in auto sales and finance. Offering 15-year history in leadership and sales strategy development.
Overview
13
13
years of professional experience
32
32
years of post-secondary education
2
2
Certifications
Work History
Luxury Sales Associate
Jim Burke Ford Lincoln - Automall
Bakersfield, CA
04.2017 - Current
- Helped implement the single point of contact including doing finance paperwork to make it an effortless customer experience.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
Luxury Sales Associate
BMW Of Bakersfield
Bakersfield, CA
04.2015 - 04.2017
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Exceptional computer skills
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
Automotive Sales Consultant
Jim Burke Ford
Bakersfield, CA
05.2011 - 03.2015
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Automotive Finance Manager
Three Way Chevrolet
Bakersfield, CA
02.2008 - 02.2010
- Explained very technical financial information to applicants in easy to understand language.
- Printed and finalized deal paperwork in a timely manner
- Helped customers chose the best products and services for their vehicle by explaining the benefits of services offered .
- Helped with getting deals bought at different banks
Education
Bachelor of Arts - Social Studies Education
Sindh University
Pakistan 02.1992 - 03.2024
Skills
Product and service sales
Point of sale operation
Decision-Making
Problem-Solving
Teamwork and Collaboration
Data Entry
Attention to Detail
Written Communication
Interpersonal Communication
Analytical and Critical Thinking
Planning and Coordination
Organization and Time Management
Accomplishments
Helped achieve the Lincoln presidents award by providing customers with an effortless luxury buying experience .
Achieved the goal of Top salesman for 2018 and 2019 at Jim Burke Ford Automall location .
Additional Information
I am a Highly educated sales professional that believes in doing the right thing for company and the customer and building relationships .
I am very enthusiastic about electronics and software and very well versed with computer software .
Goal orientated with emphasis on process and structure .
I have experience in doing automotive finance
Software
CDK
Route one
Excel
Word
Windows
Certification
Commercial pilot
Timeline
Luxury Sales Associate
Jim Burke Ford Lincoln - Automall
04.2017 - Current
Luxury Sales Associate
BMW Of Bakersfield
04.2015 - 04.2017
Automotive Sales Consultant
Jim Burke Ford
05.2011 - 03.2015
Commercial pilot
01-2010
Certified finance specialist
02-2009
Automotive Finance Manager
Three Way Chevrolet
02.2008 - 02.2010
Bachelor of Arts - Social Studies Education
Sindh University
02.1992 - 03.2024