Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Torres

Tampa

Summary

Reliable and goal-driven, demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and.

Desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships.

Relationships and a history of thriving in team-oriented environments.

Overview

6
6
years of professional experience

Work History

Insurance Specialist

Teleperformance USA
Tampa
07.2024 - Current
  • Assisted customers with inquiries about insurance policies and claims processes.
  • Processed new policy applications and updated existing policy documents.
  • Verified accuracy of customer data entered into the system.
  • Handled billing related activities.

Manufacturing Technician II

Fluent
Tampa
07.2020 - 06.2024
  • Assisted in training other technicians on the proper use of equipment and safety protocols.
  • Supervised staff to ensure compliance with safety and quality standards.
  • Documented results of all tests performed, and reported any discrepancies.
  • Provided feedback on staff performance to ensure quality and efficiency in products dispensed.

Call Center Representative

Spectrum
Tampa
04.2019 - 06.2020
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed high call volumes while maintaining professionalism and empathy.
  • Provided highest level of professionalism and knowledgeable service to every customer.

Education

Some College (No Degree) - Computer Networking

Universidad Interamericana
Ponce, PR

Skills

  • Billing administration
  • Customer service
  • Problem solving
  • Quality control
  • Staff training
  • Good manufacturing practices

Timeline

Insurance Specialist

Teleperformance USA
07.2024 - Current

Manufacturing Technician II

Fluent
07.2020 - 06.2024

Call Center Representative

Spectrum
04.2019 - 06.2020

Some College (No Degree) - Computer Networking

Universidad Interamericana

Similar Profiles

CREATE PROFILE