Tamara Lopez

• Process and submit dental insurance claims accurately and timely.
• Manage insurance aging/A/R, including follow-up on outstanding and unpaid claims.
• Research and resolve denials, rejected claims, underpayments, and payment discrepancies.
• Prepare and submit insurance appeals with necessary clinical documentation.
• Prepare and track pre-authorizations/predeterminations for dental treatment.
• Review EOBs and accurately post insurance payments, adjustments, and patient responsibility.
• Verify insurance eligibility, benefits, limitations, and claim requirements.
• Handle primary and secondary insurance claims and coordination of benefits.
• Obtain and organize supporting documentation such as radiographs, perio charts, narratives, and clinical notes.
• Communicate with insurance companies and dental office staff to resolve billing issues and maximize collections.
• Maintain accurate records while following HIPAA and insurance billing requirements.

If you want, I can also make it even shorter and more professional for a resume with 5–6 strong bullet points.

• Oversee the daily operations of the dental office to ensure efficient workflow and quality patient service.
• Manage hiring, onboarding, training, scheduling, and performance of office staff.
• Oversaw dental billing, insurance claims, accounts receivable, and collections to ensure timely revenue cycle management.
• Monitored insurance denials, appeals, and outstanding claims to minimize revenue loss and enhance claim resolution processes.
• Managed office schedules and patient flow to optimize staff productivity and improve patient experience.
• Ensure compliance with HIPAA, OSHA, and dental office policies and procedures.
• Work closely with the dentist and team to improve office efficiency, collections, patient satisfaction, and overall practice performance.

• Facilitated insurance verification and financial arrangements, ensuring patients understood coverage options.
• Coordinated patient scheduling and confirmed appointments, optimizing daily workflow for dental treatments.
• Educated patients on endodontic procedures and provided aftercare instructions.
• Educated patients on endodontic procedures and provided aftercare instructions, enhancing patient comprehension and satisfaction.

• Assisted endodontist during procedures by efficiently managing instruments and materials to support optimal workflow.
• Prepared treatment rooms to maintain cleanliness and create a welcoming environment for patient appointments.
• Operated dental imaging equipment to capture high-quality radiographs.
• Operated dental imaging equipment to capture precise radiographs, contributing to accurate diagnoses.