Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
General Manager
Cracker Barrel Old Country Store
Stuart, FL
06.2010 - 02.2022
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&L and achieved margin targets consistently to stay on track with growth plans.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Managing Partner
Longhorn Steakhouse
Jensen Beach, FL
10.1996 - 02.2010
Established and implemented business procedures and process improvements.
Analyzed and presented financial standings and cost effectiveness to other partners and investors.
Managed restaurant scheduling, foodservice and customer service.
Developed and administered $[Amount] yearly budget.
Inventoried entire restaurant and made food and supply orders regularly.
Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.