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Dynamic Service Partner at HEB Grocery Store with a proven track record in enhancing customer satisfaction and building strong client relationships. Skilled in cash handling and conflict resolution, I consistently delivered exceptional service while mentoring new employees, resulting in improved team performance and loyalty among customers.

Highly organized and detail-oriented Virtual Assistant with excellent communication skills, seeking to leverage expertise in administrative support, time management, and customer service to help businesses streamline operations and improve efficiency. Eager to provide high-quality, reliable assistance with a focus on enhancing productivity and delivering exceptional service.

I am a first generational student who currently attends the University of Texas at San Antonio as a full time student, and is pursuing a degree in construction management. On top of managing academic responsibilities, I also have experience of working for nearly 3 years at HEB, up to 30 hours weekly. I am skilled in customer service, collaboration of teamwork, and efficient task handling in a fast-paced retail environment.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Frank Vento II

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Service Partner

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Bachelor of Science - Political Science

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Service Partner

University of Houston

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