Frank Vento II
Houston,TX
Summary
Dynamic Service Partner at HEB Grocery Store with a proven track record in enhancing customer satisfaction and building strong client relationships. Skilled in cash handling and conflict resolution, I consistently delivered exceptional service while mentoring new employees, resulting in improved team performance and loyalty among customers.
Overview
2
2
years of professional experience
Work History
Service Partner
HEB Grocery Store
04.2024 - Current
- Collaborated with colleagues and support staff to maximize team efficiency.
- Crafted persuasive written communications including briefs, memoranda, and contracts with attention to detail and clarity.
- Prepared and presented reports on status of projects and initiatives.
- Developed and implemented strategies to enhance partner relations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Helped customers complete purchases, locate items, and join reward programs.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
Education
Bachelor of Science - Political Science
University of Houston
Houston, TX05-2026
Skills
- Customer engagement strategies
- Client relationship management
- Operations management
- Recruitment and hiring
- Cash transaction processing
- Service excellence
- Strong attention to detail
- Strong work ethic
- Effective time management
- Effective team engagement
- Proficient in cash handling
- Conflict resolution skills
- Consistent reliability
- Efficient cash handling
- Professional demeanor
- ID verification
- Cash handling expertise
- Conflict resolution
- Drawer balancing
- Analytical decision making
- Skilled in Microsoft Office
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Full Professional
Timeline
Service Partner
HEB Grocery Store
04.2024 - Current
Bachelor of Science - Political Science
University of Houston