FRANK B. DOYLE
Middletown,DE
Summary
Technical Implementation Manager with a strong background in client account management and innovative onboarding solutions for public sector clients. Demonstrated success in risk and control management, reporting, leading portfolio conversions, and building robust client relationships to improve service delivery. Holds GSA clearance and possesses specialized knowledge in credit card industry programs.
Overview
33
33
years of professional experience
Work History
VP - Implementation Manager/Trainer
Citibank
Wilmington, DE
09.2022 - Current
- Implement credit card products for large North American commercial clients.
- Manage large global projects for European and Asian clients.
- Conduct training for large commercial and GSA clients on a regular basis
GSA Technical Implementation Manager
US Bank
Washington, DC
09.2018 - 09.2022
- Spearheaded GSA SmartPay 3 client implementation, ensuring seamless integration across platforms.
- Provided comprehensive payment services to all DOD and civilian agencies.
- Facilitated smooth integration for GSA SmartPay 3 clients, enhancing operational efficiency.
- Supported DOD and civilian agencies with tailored payment solutions and services.
- Developed comprehensive reports for stakeholders, ensuring clarity and precision.
- Analyzed large datasets to identify trends and support decision-making processes.
VP - Technical Implementation Manager
JP Morgan Chase
Wilmington, DE
12.2014 - 07.2018
- Providing onboarding solutions to all commercial credit card clients, including the Public Sector and GSA.
Senior Technical Integration Manager
US Bank
Minneapolis, MN
07.2006 - 12.2014
- Lead technical consultant and implementation manager for Corporate Payment Services.
- Spearheaded Canadian public sector and federal government transition from previous on-line application to current US Bank Access On-line product.
- Participated in GSA conferences and managed technical requirements for several large US federal government agencies.
Call Center Manager/Business Analyst
CoreStates/First Union/MBNA
Wilmington, DE
12.1992 - 05.2006
Education
Bachelor of Arts - English Literature
University of South Carolina
Columbia, SCSkills
- Client account management
- Credit card industry software proficiency
- Business and technical requirements
- Risk management and controls
- GSA clearance
- Public sector and commercial credit card expertise
- Data analysis and reporting
- Communication strategy
- Portfolio conversion experience
- Client engagement
- New product delivery
Timeline
VP - Implementation Manager/Trainer
Citibank
09.2022 - Current
GSA Technical Implementation Manager
US Bank
09.2018 - 09.2022
VP - Technical Implementation Manager
JP Morgan Chase
12.2014 - 07.2018
Senior Technical Integration Manager
US Bank
07.2006 - 12.2014
Call Center Manager/Business Analyst
CoreStates/First Union/MBNA
12.1992 - 05.2006
Bachelor of Arts - English Literature
University of South Carolina