Frankea Barnum
Cordova ,TN
Summary
Dynamic leader with a proven track record at Imperial Security, enhancing team productivity and customer satisfaction through effective staff management and problem-solving. Skilled in training and mentoring, with a focus on achieving goals and motivating employees. Excelled in high-stress situations, improving first-call resolution rates by adeptly handling sensitive information and customer disputes.
Overview
8
8
years of professional experience
Work History
Supervisor
Imperial Security
Memphis, TN
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
DentaQuest
DeMotte, IN
05.2018 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Healthcare Customer Service Representative
Prime Care Nursing Agency
Greenville,Ms
03.2017 - 02.2018
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
Highschool Diploma -
Cornerstone Christian Correspondence School
Atlanta, GA05.2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Supervisor
Imperial Security
03.2023 - Current
Customer Service Representative
DentaQuest
05.2018 - 10.2022
Healthcare Customer Service Representative
Prime Care Nursing Agency
03.2017 - 02.2018
Highschool Diploma -
Cornerstone Christian Correspondence School