Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Frankee Puentes

Summary

Efficient psychology student with demonstrative success in communication, time management and organization. A driven and detail-oriented individual with a desire to use my education and skills in a more Psychology based setting.

Overview

1
1
year of professional experience

Work History

Store Manager

Packs Op Co.
Santa Ana, CA
08.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Established strong relationships with vendors for timely supply of merchandise.

PPC Intern

Gateways Percy Vilage
Los Angeles, CA
08.2023 - 05.2024
  • Conducts random security checks of premises and buildings at least hourly throughout the shift.
  • Reports safety hazards, maintenance, and housekeeping needs to the Residential Manager.
  • Monitors client sign-in and out procedures.
  • Monitors client activities throughout the facility.
  • Monitors and ensures that clients take prescribed psychotropic medications, also ensuring that emergency medications are accurately recorded if dispensed to the resident.
  • Complete incident reports and report to MOC/MOD as needed.
  • Assists in situational crisis intervention, as needed.
  • Participates in paraprofessional counselor meetings, in-service training, and other meetings as scheduled.
  • Maintains an objective, professional relationship with clients at all times.
  • Responds appropriately to emergency or problematic situations, i.e. Enacts on-call notification procedure, notifies immediate supervisor, staff, administration, police, fire department, ambulance, and paramedics as appropriate.

Education

Bachelor of Arts - Psychology

Cal State University of Los Angeles
Los Angeles, CA
12-2024

Skills

  • Attention to detail
  • Verbal and Written Communication
  • Organization
  • Strategic Planning
  • Leadership

Affiliations

  • Wrongful Convictions Club

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Limited

Accomplishments

  • Dean's List

- Fall 2022

- Spring 2023

- Fall 2023

References

References available upon request.

Timeline

Store Manager

Packs Op Co.
08.2023 - Current

PPC Intern

Gateways Percy Vilage
08.2023 - 05.2024

Bachelor of Arts - Psychology

Cal State University of Los Angeles

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Frankee Puentes