Franki Ramos
Memphis,TN
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Walmart, adept at critical thinking and problem resolution. Excelled in organizing merchandise to boost sales and efficiently managing financial transactions. Skilled in data entry and active listening, significantly improving repeat business rates.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Walgreens
05.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Melrose High School
05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Walmart
08.2024 - Current
Sales Associate
Walgreens
05.2023 - 08.2024
High School Diploma -
Melrose High School
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