Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Frankie Carbin, Sr.

New Market,AL

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

22
22
years of professional experience

Work History

Home Builder/House Remodeler

Frank Carbin Construction
01.2005 - 12.2023
  • Consulted with customers to assess needs to build homes.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.

Senior Help Desk Technician

Qualitest Pharmaceuticals, Inc
01.2002 - 12.2005
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Managed high levels of call flow and responded to desktop technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.

Information System Maintenance Technician

Huntsville City Schools
01.2002 - 12.2002
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.


Skills

  • User Support
  • Service Support
  • Customer Service
  • Desktop Support
  • Technical Troubleshooting
  • Appointment Scheduling
  • Complaint Resolution

Additional Information


Computer Installation, Repair & Network Technology

New Horizon Career Center - Huntsville, AL


Associate of Science : Electrical Engineering

National Institute of Technology - Birmingham, AL


Carpentry

T. A . Lawson State Community College


Masonry

T. A. Lawson State Community College


Homebuilder License

State of Alabama Home Builders Licensure Board



Timeline

Home Builder/House Remodeler

Frank Carbin Construction
01.2005 - 12.2023

Senior Help Desk Technician

Qualitest Pharmaceuticals, Inc
01.2002 - 12.2005

Information System Maintenance Technician

Huntsville City Schools
01.2002 - 12.2002

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Frankie Carbin, Sr.