FRANKIE DILONE
Bronx,USA
Summary
Bilingual sales and customer service professional with a strong background in telecommunications, fitness, and retail. Successfully enhances customer loyalty through crisis intervention and conflict resolution while effectively managing operations.
Overview
5
5
years of professional experience
Work History
Residential Specialist
Urban Resource Institute
New York, New York
05.2026 - Current
- Assisted in crisis intervention and conflict resolution among residents.
- Maintained accurate documentation of resident interactions and services provided.
- Liaised with external agencies to coordinate additional resources for residents.
- Supported a safe and welcoming environment for all community members.
- Ensured that all safety protocols were followed at all times.
- Participated in team meetings to review cases and develop strategies for addressing challenging behaviors.
- Maintained detailed records of resident interactions, incidents, and program attendance.
Maintenance
Equinox Gym
Brooklyn, New York
02.2026 - 05.2026
- Operated cleaning equipment such as floor scrubbers and vacuums effectively.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Maintained cleanliness in assigned areas following safety and sanitation protocols.
Sales Associate
Metro by T-Mobile
New York, USA
03.2025 - 12.2025
- Facilitated smartphone and service plan sales, leveraging product knowledge to enhance customer experience.
- Oversaw store operations, ensuring accurate cash reconciliation, effective inventory control, and organized merchandising.
- Oversaw store operations including cash reconciliation, inventory control, merchandising and opening/closing duties.
- Troubleshot technical issues and guided customers through account setups and activations for seamless service.
Front Desk Associate
Blink (PureGym)
New York, USA
10.2024 - 03.2025
- Checked in 100+ members daily, led facility tours, processed new memberships, and scheduled assessments to enhance member experience.
- Managed member records and billing, processed payments and resolved inquiries using gym software.
- Promoted classes and coordinated maintenance to ensure cleanliness and safety, contributing to a welcoming environment.
- Assisted with community marketing events and membership promotions, driving increased sign-ups and community engagement.
Retail Sales Representative
Metro by T-Mobile
Bronx, USA
08.2023 - 07.2024
- Recommended products and cross-sold based on promotions, policies, and competitor offerings to enhance customer purchase decisions.
- Trained new employees and collaborated with colleagues to achieve sales targets while accurately handling sales, returns, and exchanges.
- Provided tailored service to customers while adhering to security protocols and store policies.
- Maintained visual standards by creating appealing displays and organizing merchandise to enhance customer experience.
Customer Service Roles
Fairway Market & Takout
New York, USA
06.2023 - 07.2023
- Delivered enthusiastic service in bakery and retail settings, handling transactions, merchandising and food safety tasks.
- Ensured product quality, organized displays and assisted with onboarding new staff.
- Cross-trained across departments to support operations during peak periods.
Retail Sales Associate
Takout
The Bronx, New York
04.2021 - 03.2022
- Restocked merchandise and ensured shelves were organized and appealing.
- Collaborated with team members to maintain store cleanliness and orderliness.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Education
Associate Degree - Graphic Design
City Tech
Brooklyn, NY06-2027
High School Diploma -
A. Philip Randolph Campus High School
New York, NY06-2022
Skills
- Customer Service & Engagement
- Sales and upselling
- Cash & Operations
- Membership Management
- Inventory & Stock Control
- Team Leadership
- CRM & POS Systems
- Conflict Resolution
- Maintenance coordination
- Multitasking
- Written and verbal communication
- Resident monitoring
- Intake and assessment
- Trauma-informed care
- Crisis intervention and de-escalation
- Adaptability
- Problem-solving
- Critical thinking
- Decision-making under pressure
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Residential Specialist
Urban Resource Institute
05.2026 - Current
Maintenance
Equinox Gym
02.2026 - 05.2026
Sales Associate
Metro by T-Mobile
03.2025 - 12.2025
Front Desk Associate
Blink (PureGym)
10.2024 - 03.2025
Retail Sales Representative
Metro by T-Mobile
08.2023 - 07.2024
Customer Service Roles
Fairway Market & Takout
06.2023 - 07.2023
Retail Sales Associate
Takout
04.2021 - 03.2022
Associate Degree - Graphic Design
City Tech
High School Diploma -
A. Philip Randolph Campus High School