Frankie Dobbs
Haslet,TX
Summary
Dynamic professional with extensive experience in customer service excellence and problem-solving, honed at Envoy Airlines. Proven ability to negotiate deals and develop sales strategies, ensuring high customer satisfaction. Skilled in Microsoft Office and adept at cross-selling services, consistently delivering quality results in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Flight Attendant
Envoy Airlines
DFW Airport
02.2024 - Current
- Meet all FAA regulations, maintain a safe atmosphere while on the ground or in the air.
- Answer any questions from passengers, assist with carry on bags, provide quality customer service from pre-boarding until the last passenger steps off the aircraft.
Flight Attendant
Skywest Airlines
DFW Airport
08.2022 - 02.2024
- Meet all FAA regulations, maintain a safe atmosphere while on the ground or in the air.
- Answer any questions from passengers, assist with carry on bags, provide quality customer service from pre-boarding until the last passenger steps off the aircraft.
Owner
Clanton's Restoration
Justin, Texas
10.2019 - 07.2022
- Water, fire, mold and biohazard damage restoration for major retailers such as Walgreens, Petsmart, JCPenney, Victoria's Secret, Ulta Beauty and others.
- Responsible for all aspects of customer satisfaction, timeliness and quality of work directly with customers and accuracy of billing and estimates for the parent company R3 Restoration.
Realtor
Keller Williams Realty
Woodstock, Georgia
01.2018 - 05.2020
- Completed real estate transactions as a licensed real estate professional.
- Provided customer service, in person and by phone, showed houses and conducted open houses hosting the general public.
- Completed complex contracts and closing documents using Keller Williams proprietary software and docusign.
Office Manager
Clanton's Construction
Aragon, Georgia
04.1997 - 01.2018
- Provided customer service for residential clients before and after the sale.
- Booked appointments and dispatched work crews.
- Performed clerical duties, wrote job estimates and contracts.
Education
Diploma/Graduate -
Cass High School
Cassville, GA05.1998
Skills
- Computer literacy
- Customer service excellence
- Microsoft Office proficiency
- Sales
- Problem solving techniques
- Deal negotiation skills
- Cross-selling products and services
- Active listening
References
References available upon request.
Timeline
Flight Attendant
Envoy Airlines
02.2024 - Current
Flight Attendant
Skywest Airlines
08.2022 - 02.2024
Owner
Clanton's Restoration
10.2019 - 07.2022
Realtor
Keller Williams Realty
01.2018 - 05.2020
Office Manager
Clanton's Construction
04.1997 - 01.2018
Diploma/Graduate -
Cass High School