Frankie Duke
Rosedale,NY
Summary
Meticulous accounting professional bringing over 15 years of experience in strategic planning, customer relationship management and account reconciliation. NetSuite and Sage proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping.
Overview
14
14
years of professional experience
Work History
Chargeback Analyst
Lifeworks Technology Group LLC
06.2011 - Current
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Identified trends in fraud patterns, enabling proactive measures to mitigate risks associated with high-risk transactions or industries.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported sales teams by providing expert guidance on chargeback issues during client negotiations or contract renewals.
- Communicate and research customer charge backs working in conjunction with Sales, EDI Manager and Logistic
Team to determine validity of customers claim. - Monitor 12 accrual based accounts to ensure allowance accuracy.
Chargeback Analyst
The Morgan Mint
09.2009 - 02.2011
- Recorded multiple account cash posting daily, reconciled.
- Daily assist vendors with issues to resolve specific issues.
- Escalate warehousing related chargeback issues to management promptly to insure continuance of issue is stopped.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Investigated disputed credit or debit card transactions.
- Process credit memos for valid deductions with management approval.
- Ensure and monitor all EDI and non EDI invoices are received and set up for on time payment.
Education
Paralegal -
Maurice A. Deane School of Law At Hofstra Univ.
Hempstead, NY02.2022
Bachelor of Arts - Accounting
York College of The City University of New York
Jamaica, NY03.2002
Skills
- Chargeback Management
- Bookkeeping Support
- Charge posting
- Payment Processing
- Collections
- Excel
Hobbies and Interests
- Latin American history
- Scuba diving
- Competitive tennis
Timeline
Chargeback Analyst
Lifeworks Technology Group LLC
06.2011 - Current
Chargeback Analyst
The Morgan Mint
09.2009 - 02.2011
Paralegal -
Maurice A. Deane School of Law At Hofstra Univ.
Bachelor of Arts - Accounting
York College of The City University of New York
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