Frankie Durazzo

• Oversaw daily operations, ensuring efficient workflow and optimal staff performance.
• Implemented inventory management systems to reduce waste and improve cost control.
• Trained and mentored team members, enhancing service quality and operational standards.
• Developed strategic marketing initiatives to increase customer engagement and brand loyalty.
• Streamlined kitchen processes, resulting in improved food preparation times and service efficiency.
• Conducted regular performance evaluations to identify training needs and foster employee development.

• Supervised daily operations to ensure compliance with gaming regulations and company policies.
• Managed staff scheduling, optimizing workforce efficiency during peak hours and events.
• Trained and mentored team members on customer service standards and operational procedures.
• Conducted regular audits of gaming equipment and cash handling processes for accuracy.
• Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
• Collaborated with management to develop strategies for increasing revenue and player engagement.
• Streamlined communication within the team through consistent pre-shift meetings, resulting in better coordination among employees.
• Contributed to employee retention efforts by fostering a positive work environment that encouraged teamwork and professional growth opportunities for staff members.

Handled all smaller repairs for newly acquired homes by Real Estate Broker, Mr. Steve Hawks.

Also Got rid of all squatters with help of local authorities.

• Performed plumbing repairs, including fixture installations and leak troubleshooting, enhancing property functionality.
• Executed electrical repairs and installations, maintaining safety standards and compliance across all properties.
• Collaborated with property management to prioritize maintenance requests, improving tenant satisfaction and response times.
• Streamlined inventory management processes for maintenance supplies, reducing costs through efficient resource allocation.
• Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
• Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
• Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
• Established and maintained close working relationships with local law enforcement officers.
• Collaborated with senior management to develop and implement strategies to mitigate security risks.
• Responded swiftly to security incidents and effectively resolved security issues.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.