FRANKIE LEFFLER
Altoona
Summary
Experienced and composed health professional skilled at maintaining composure and effectiveness in highly challenging and stressful situations. Firmly believes in the importance of companionship and support in delivering exceptional patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Room Technician
Mercyone
09.2020 - Current
- Obtain patient vital signs, such as blood pressure, temperature, and pulse rate, and update patient records accordingly
- Assist medical staff with medical procedures and treatments
- Maintain accurate documentation and records of patient care
- Collect and accurately labels various specimens, including urine and venous blood specimens
Prior Authorization Representative
Iowa Medicaid
09.2024 - 03.2025
- Analyzed patient medical records to determine eligibility for prior authorization requests.
- Facilitated communication between healthcare providers and insurance companies to streamline approval processes.
- Utilized electronic health record systems to efficiently manage and track authorization requests.
- Ensured compliance with state regulations and guidelines regarding Medicaid prior authorization procedures.
Disputes Representative
Wells Fargo
04.2014 - 01.2020
- Assist customers by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures or policies
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Walk customer through the dispute process and how a dispute works
- Maintained compliance with all company policies striving for complete customer satisfaction
Collector 1
Wells Fargo
09.2016 - 09.2018
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained high volume of calls and met demands of busy and productive group.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Evaluated, researched and resolved discrepancies.
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Assistant Manager
Kum & Go
06.2013 - 04.2014
- Responsible for overall store sales and operations in conjunction with the Store Manager
- Supervising shift employees, coaching for employee performance improvements, ensuring company policies are followed at all times and goals are exceeded
- Handled day to day operations of a full service station, handled cash and credit transactions
- Dealt with customer service escalations ensuring complete customer satisfaction
- Assisted in employee hiring, coaching, corrective actions and terminations
- Up-sold, cross-sold and drove company sales, revenue and service initiatives
- Assisted in store merchandising and in-store advertising efforts
Education
High School Diploma - General
Centerville High School
Centerville, Iowa05.2010
No Degree - Nursing
Mercy College
Des Moines, IASkills
- Ability to Multi-task
- Strong and quick problem resolution skills
- Team and individual work experience
- Strong self and time management
- Flexible
- Knowledge of the Healthcare Environment
- Excellent written and verbal communication skills
- CPR
- Organization and Time Management
- Problem Resolution
- Clerical support
- Friendly, Positive Attitude
- Excellent Communication
- Customer service
- Collections processing
- Credit and collections
- Call center background
- Call center experience
- Verifying information
- Document review
Certification
BLS
Mandatory reporter Adult
Mandatory reporter child
Timeline
Prior Authorization Representative
Iowa Medicaid
09.2024 - 03.2025
Emergency Room Technician
Mercyone
09.2020 - Current
Collector 1
Wells Fargo
09.2016 - 09.2018
Disputes Representative
Wells Fargo
04.2014 - 01.2020
Assistant Manager
Kum & Go
06.2013 - 04.2014
High School Diploma - General
Centerville High School
No Degree - Nursing
Mercy College