Frankie Gomez
Austin,TX
Summary
Customer-oriented General Manager with 38 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
20
20
years of professional experience
Work History
General Manager
I Fratelli Pizza
Austin, TX
07.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
General Manager
Southside Flying Pizza
Austin, TX
09.2022 - 05.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
General Manager
Mama Fu's Asian House
Austin, TX
08.2011 - 09.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Recruited, interviewed and hired qualified staff for open positions.
Salary Manager
Taco Cabana
Austin/San Antonio, TX
01.2004 - 04.2011
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA06-1983
Skills
- Service Quality Improvement
- Operations Oversight
- P&L Management
- Sales
- Supply Chain Management
- Account Management
- Loss Prevention
- Customer Retention
- Financial Administration
- Expense Control
- Staff Supervision
- Quality Management
- Schedule Management
- Workflow Planning
- Labor Cost Controls
- Purchasing
- Team training and development
- Employee Scheduling
- Recruitment
Timeline
General Manager
I Fratelli Pizza
07.2023 - Current
General Manager
Southside Flying Pizza
09.2022 - 05.2023
General Manager
Mama Fu's Asian House
08.2011 - 09.2022
Salary Manager
Taco Cabana
01.2004 - 04.2011
High School Diploma -
Warner Robins High School
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