Nicole Davis
Montgomery
Summary
Results-oriented General Manager with a strong background in optimizing operational efficiency and enhancing customer service. Proven ability to implement strategic initiatives that drive profitability and sales. Skilled in motivating and developing teams to excel in competitive environments while delivering exceptional customer experiences. Effective resource coordinator focused on meeting business and customer demands.
Overview
25
25
years of professional experience
Work History
General Manager
Chick-fil-A
Montgomery
10.2007 - 06.2025
- Oversaw daily operations to ensure high-quality food and customer service.
- Managed staff scheduling and training to optimize team performance.
- Implemented inventory control procedures to reduce waste and maintain stock levels.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Fostered a positive work environment by promoting teamwork and collaboration.
- Analyzed customer feedback to improve service delivery and menu offerings.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Shift Leader
Chick-fil-A
Montgomery
04.2004 - 05.2007
- Supervised team members during peak service hours to ensure efficient operations.
- Supervised and guided team members to enhance productivity and elevate customer service quality.
- Trained new employees on customer service standards and food safety protocols.
- Resolved customer complaints promptly to uphold brand reputation and satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Coordinated staff schedules to optimize coverage during busy periods.
- Monitored stock levels and restocked supplies to maintain operational flow during peak service hours.
- Managed inventory by monitoring stock levels, ordering supplies as needed, and ensuring product quality before use or sale.
- Implemented process improvements to enhance team efficiency and service speed.
- Facilitated team meetings to communicate goals, feedback, and performance updates.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Verified accuracy of customer orders for quality and completeness. for quality and completeness.
- Adhered to all health code regulations while preparing food items for customers.
- Upheld company standards and compliance requirements for operations.
- Upholded company standards and compliance requirements for operations.
- Conducted quality checks on food preparation and presentation for consistency.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory by monitoring stock levels, ordering supplies as needed, and ensuring product quality before use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
Catering Manager
Chick-fil-A
Montgomery
02.2003 - 05.2007
- Managed catering operations for large events and community gatherings.
- Supervised staff during events to ensure smooth execution.
- Developed strong relationships with clients to meet their catering needs.
- Trained new staff on food safety and service standards.
- Created detailed event timelines to guide execution of services.
- Collaborated with marketing team to promote catering offerings in the community.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Managed inventory levels of food supplies required for upcoming catered events.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Maintained accurate records of orders and deliveries for catering services.
- Addressed any issues related to health code violations found during inspections by local authorities.
- Monitored budgets for catering services and implemented cost-saving measures.
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Prepared and led food service training programs to teach staff various tasks.
- Implemented rigorous quality control procedures to maintain high standards in food preparation and presentation.
- Developed and maintained strong relationships with clients, vendors, and venue managers, fostering a network of partners.
- Led team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and clients.
- Oversaw the hiring, training, and supervision of catering staff, promoting a culture of excellence and professionalism.
- Prepared detailed event reports, analyzing performance and identifying opportunities for improvement.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
- Managed financial aspects of catering operations, including budgeting, invoicing, and expense tracking.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Team Member
Chic-Fil-A
Montgomery
09.2000 - 02.2003
- Delivered exceptional customer service to enhance dining experience.
- Greeted customers upon entering the store with a friendly demeanor.
- Collaborated with team to ensure timely service during peak hours.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted in training new team members on operational procedures.
- Trained new team members using approved training materials and information.
- Worked hard to learn required tasks quickly to maximize performance.
- Prepared food items according to quality and safety standards.
- Operated kitchen equipment to support food preparation tasks.
- Maintained a clean and organized work area throughout shift.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Executed delivery of messages and completed various errands efficiently.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Operated cash registers to process payments from customers.
- Stocked supplies and organized inventory for efficient workflow.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Identified opportunities for process improvements within the department.
- Participated in regular training sessions to improve product knowledge and service skills.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to achieve daily goals.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Managed incoming calls, directing them to appropriate departments.
- Executed delivery of messages and completed various errands efficiently.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL06-2000
Skills
- Inventory management
- Inventory control
- Budgeting
- Cost control
- Resource optimization
- Sales analysis
- Vendor negotiations
- Service quality improvement
- Compliance oversight
- Program administration
- Change implementation
- Process improvement
- Performance improvement
- Operations Start-up
- Team leadership
- Relationship management
- Customer service
- Staff training
- Service quality improvement
- Operations Start-up
Timeline
General Manager
Chick-fil-A
10.2007 - 06.2025
Shift Leader
Chick-fil-A
04.2004 - 05.2007
Catering Manager
Chick-fil-A
02.2003 - 05.2007
Team Member
Chic-Fil-A
09.2000 - 02.2003
High School Diploma -
Jefferson Davis High School