Frankie Gonzales
Albuquerque,NM
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Financial Customer Service Associate
Fidelity Investments
04.2025 - Current
- Resolved customer inquiries regarding financial products and services, ensuring accurate information delivery.
- Assisted customers in navigating online banking platforms, enhancing user experience and satisfaction.
- Processed account transactions efficiently while adhering to compliance and regulatory standards.
- Educated clients on financial services, fostering informed decision-making and loyalty.
Member Service Representative
Sandia Area Federal Credit Union
02.2024 - 02.2025
- The Member Services Representative position is responsible for providing quality member service delivery by telephone, process transaction requests, loan applications and provide product service and rate information.
Contact Center Representative
Transportation Security Administration
05.2023 - 01.2024
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Server
Sawmill Market
02.2023 - 05.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Over Range Hood Tech
M&M Professional Steaming
11.2018 - 01.2023
- Performed scheduled and unscheduled maintenance tasks.
- Provided exceptional service for each client to achieve complete satisfaction.
- Put on proper PPE to ensure safety for myself and others.
- Inspected cleaning sites to provide estimates to clients.
Education
Associate of Science - Film Production
Central New Mexico Community College
05-2024
High School Diploma -
Espanola Valley High School
01.2021
Skills
- Computer skills
- Organization
- Teamwork
- Problem-solving skills
- Multitasking
- Reliability
- Effective communication
- Adaptability and flexibility
Timeline
Financial Customer Service Associate
Fidelity Investments
04.2025 - Current
Member Service Representative
Sandia Area Federal Credit Union
02.2024 - 02.2025
Contact Center Representative
Transportation Security Administration
05.2023 - 01.2024
Server
Sawmill Market
02.2023 - 05.2023
Over Range Hood Tech
M&M Professional Steaming
11.2018 - 01.2023
High School Diploma -
Espanola Valley High School
Associate of Science - Film Production
Central New Mexico Community College
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