Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Frankie Gutierrez

ESPANOLA,NM

Summary

Dynamic General Manager with a proven track record at Sonic Drive-In, excelling in operations management and team building. Enhanced staff productivity through strategic scheduling and reduced turnover by fostering a positive work environment. Skilled in P&L management and problem resolution, ensuring efficient labor cost controls and exceptional customer service.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Sonic Drive-in
04.2015 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Assistant Manager

Sonic Drive-In
07.2004 - 03.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Jail Guard

City Of Espanola
07.2002 - 07.2004
  • Improved inmate behavior by implementing and enforcing strict disciplinary procedures.
  • Escorted inmates safely to court appearances, visitations, and other appointments outside the jail facility while maintaining constant vigilance against escape attempts or violent incidents.
  • Increased facility safety through continuous monitoring of surveillance cameras, observing inmate activities, and reporting suspicious behaviors.
  • Demonstrated strong commitment to maintaining order and security within the jail facility, consistently going above and beyond expectations to ensure public safety and protection for all individuals involved.

Education

High School Diploma -

Mesa Vista High School
Ojo Caliente, NM

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Staff management
  • Administrative skills
  • P&L management
  • Labor cost controls
  • Expense control
  • Purchasing and planning

Accomplishments

    Serv-Safe Certified

    Winner of Highest Controllable Profit

    Winner of Turn Around Store of the Year 2015

    Winner Operator of the year 2024

Certification

  • Certified GM, Sonic Drive IN - 2015 to 2025

Timeline

General Manager

Sonic Drive-in
04.2015 - Current

Assistant Manager

Sonic Drive-In
07.2004 - 03.2015

Jail Guard

City Of Espanola
07.2002 - 07.2004

High School Diploma -

Mesa Vista High School

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Frankie Gutierrez