FRANK JOHNSON
Flossmoor,IL
Summary
Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Dedicated team player who works well with others. Seeking a human resources position with growth potential.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hotel Blake
06.2022 - Current
- Greet all guests courteously and professionally
- Process guest credit card payments while checking for valid identification to prevent fraud
- Efficiently use system software for guest reservations, check-ins, and room assignments
- Coordinate the placement of complimentary champagne, flowers, and gift baskets for newly arriving guests to increase the guest satisfaction rate.
customer service
Sever-Bonefish
06.2021 - 06.2022
- Worked collaboratively with the team to provide excellent
- Answered incoming customer phone calls to schedule reservations and provide information
- Ensured restaurant quality standards were met
- Skilled at anticipating, identifying, and fulfilling guests' needs and clarifying special orders.
Data Entry Clerk
Ada S. McKinley
03.2021 - 02.2022
- I completed all assigned data entry requests and tasks within the required timeframes while maintaining a high level of quality.
Human Resources Assistant
La Salle Network
08.2021 - 01.2022
- Worked on special HR projects for clients
- Conducted COVID-19 vaccination screening of employees
- Assisted with recruiting job candidates.
Bellhop
Chicago Athletic Club Hotel
05.2018 - 07.2020
- Greeted hotel guests and provided them with information on hotel services
- Answered phone and radio to complete tasks throughout the day
- Addressed guest inquiries and promoted the hotel’s dining and recreational services
- Trained new bellhops on customer service skills and duties.
Education
Coursework included: classes in business, principles of employment, business administration, OSHA, and human resources management. - undefined
undefined
Ivy Tech Community College
Lake County, Indiana2023
Bachelor of Science - Hospitality and Tourism Management, Human Resource CT
Purdue University
Hammond, Indiana2018
Skills
- COMMUNICATION
- SOFTWARE SKILLS
- TEAMWORK
- CUSTOMER SERVICE
- INTERPERSONAL
- CONFLICT RESOLUTION
- POINT OF SALE
- DETAIL ORIENTED
- DATA ENTRY
Timeline
Front Desk Agent
Hotel Blake
06.2022 - Current
Human Resources Assistant
La Salle Network
08.2021 - 01.2022
customer service
Sever-Bonefish
06.2021 - 06.2022
Data Entry Clerk
Ada S. McKinley
03.2021 - 02.2022
Bellhop
Chicago Athletic Club Hotel
05.2018 - 07.2020
Coursework included: classes in business, principles of employment, business administration, OSHA, and human resources management. - undefined
undefined
Ivy Tech Community College
Bachelor of Science - Hospitality and Tourism Management, Human Resource CT
Purdue University
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