Frankie Olds
Marietta,GA
Summary
To obtain a position in a professional environment where I may utilize my knowledge and experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Claims Technical Support Manager
RSUI-Atlanta
01.2020 - Current
- Indirectly manage 20 claim assistants in the claim department
- Work with IT department and test new enhancements to the claim system
- Coordinate with the Finance department on any claims issues or questions posed
- Partner with the Compliance & Risk Management Department on ISO/CMS reporting
- The specialist/professional for any claims questions, reinsurance question, system issues
- Manage workflow for claim assistants and provide back up support when claim assistants are out of the office
- Run various reports when asked and on a monthly basis
- Plan and implement seminars and meetings including creating PowerPoint presentations with video & music
- Maintain Legal Bill Review System
- Coordinate with Finance with incoming checks and returned claims checks
Claims Technical Support Supervisor
RSUI
01.2010 - 01.2020
- Indirectly managed 20 claim assistants in the claim department; directly managed Claims Operations Administrator
- Worked with the IT department and test new enhancements to the claim system
- Work with the Finance department on any claims issues or questions posed
- Partnered with the Compliance & Risk Management Department on ISO/CMS reporting and SOX testing
- The go-to person for any claims questions, reinsurance questions, system issues
- Provided back-up support when claim assistants are out of the office.
Senior Claim Assistant
RSUI
01.2008 - 01.2010
- Provided support in the General Liability Claims Department – issuing letters, creating claims, issuing payments, reporting to reinsurers, filing
Claims Assistant
RSUI
01.2004 - 01.2008
- Provided support in the Excess Casualty (2004 – 2006) and Management Liability (2006 – 2008) Claims Department – issuing letters, creating claims, issuing payments, reporting to reinsurers, filing
Claim Assistant
Uni-Ter Underwriting
01.2003 - 01.2004
- Worked in the nursing home claim unit as an assistant – issuing letters, creating claims, issuing payments
Underwriting Assistant / Claim Assistant
The Home Insurance Company/Risk Enterprise Management
01.1987 - 01.2003
- Worked in the Excess & Surplus lines underwriting department – issuing / reviewing policies, issuing letters
- Worked in Excess Claims, Lawyers Professional Liability Claims, Trucking Claims – creating claims, issuing payments, issuing letters, reporting to reinsurers
- Administrative Assistant to VP.
Education
Associate of Arts - Secretarial Studies And Office Administration
Point University
East Point, GA05.2023
Bachelor of Science - Information Systems
Mercer University
Lithia Springs, GA05.2001
Skills
- Microsoft Word
- Excel
- Microsoft Teams
- Image Right
- PowerPoint
- Communication
- Project Management
- Problem Solving
- Organized
- Office 365
- WebEx
- Customer communications
- Staff Training
- Operations Management
- Training and mentoring
References
Will be furnished upon request.
Timeline
Claims Technical Support Manager
RSUI-Atlanta
01.2020 - Current
Claims Technical Support Supervisor
RSUI
01.2010 - 01.2020
Senior Claim Assistant
RSUI
01.2008 - 01.2010
Claims Assistant
RSUI
01.2004 - 01.2008
Claim Assistant
Uni-Ter Underwriting
01.2003 - 01.2004
Underwriting Assistant / Claim Assistant
The Home Insurance Company/Risk Enterprise Management
01.1987 - 01.2003
Associate of Arts - Secretarial Studies And Office Administration
Point University
Bachelor of Science - Information Systems
Mercer University
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