Frankie Sanchez-Guzman
Sacramento,CA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Host/ToGo/Server
Applebee's Neighborhood Grill & Bar
04.2015 - 11.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server Lead
Mas Taco Bar
11.2018 - 11.2023
- Promptly greet guests as they are seated and provide them with water
- Clean tables as guests leave restaurant and restock table condiments as needed
- Work collectively with hosts to ensure guests were seated in a timely manner
- Delegate tasks to other bussers to ensure service operated smoothly
- Assist servers as needed with food delivery and other tasks
- Expertly take orders on handheld devices and POS systems
Server
The Star Lounge
11.2022 - 12.2023
- Verify other coworkers have completed their side work
- Suggest daily specials, current promotions, and up-sells
- Take and repeat orders to ensure accuracy
- Interact with guests on a more personal level creating new regulars for the company
- Make regulars feel special by addressing them by their names
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
The Melting Pot Restaurants Inc.
11.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School -
Hiram W. Johnson High School
06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Certification
- Food Handlers Certification
- TABC Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
The Melting Pot Restaurants Inc.
11.2023 - 12.2024
Server
The Star Lounge
11.2022 - 12.2023
Server Lead
Mas Taco Bar
11.2018 - 11.2023
Host/ToGo/Server
Applebee's Neighborhood Grill & Bar
04.2015 - 11.2018
High School -
Hiram W. Johnson High School