Summary
Overview
Work History
Education
Skills
Professional Summary - Additional Skills
Timeline
Generic

Frankie Spencer

Information Technology
Rockford,IL

Summary

Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

Overview

15
15
years of professional experience

Work History

Technical support analyst

ABC Supply
11.2023 - Current
  • Created, maintained and performed User Acceptance tests on VMS software.
  • Assisted in product testing efforts prior to release, helping identify potential bugs or user experience improvements needed.
  • Acted as liaison between clients and development teams, providing valuable user feedback for future product enhancements.

Technical Support Technician

Aero Inc
06.2023 - 11.2023
  • Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
  • Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
  • Assisted clients remotely using remote desktop tools, expediting troubleshooting process significantly.

Receiving Inspector

AAR Corp
01.2023 - 04.2023
  • Inspected incoming shipment of airplane parts to insure they met FAA qualifications for United Airlines
  • Inspected airplane parts to make sure parts meet expectations or rejected parts and wrote a defect report
  • Communicated frequently and effectively with air mechanics and members of the shipping department to ensure the parts were distributed correctly.
  • Ensured compliance with industry standards by verifying certifications and documentation for all received materials.

Paint Polish Quality Inspection Operator

STELLANTIS / FCA
06.2012 - 11.2022
  • Inspected body of car for paint defects and either fixed defect or wrote defect reports for vehicles.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.

Admissions Advisor

COLORADO TECHNICAL UNIVERSITY
03.2009 - 05.2011
  • Aided and assisted prospective students with the decision to enroll in the online accredited university program by a virtual tour of the campus
  • Collaborated with academic advisors to create individualized plans for admitted students based on their unique needs and goals.
  • Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout admissions process.

Education

Associates of arts Music : Engineering Technology -

Madison Media Arts Institute
Madison

Certified Networking Technician -

Rock Valley College
Rockford, IL

Qualys Compliance And Cybersecurity Vulnerability Program
Online

Skills

  • Debugging

  • Quality Assurance

  • Performance Testing

  • Software diagnosis

  • Issue Troubleshooting

  • Software Evaluation

  • Issue and Resolution Tracking

Professional Summary - Additional Skills

  • Writing Test Plans and Test Cases
  • SDLC
  • STLC
  • Agile Methodology
  • Black Box Testing
  • API Testing
  • Manual Software Testing
  • Automation Testing through Katalon

Timeline

Technical support analyst

ABC Supply
11.2023 - Current

Technical Support Technician

Aero Inc
06.2023 - 11.2023

Receiving Inspector

AAR Corp
01.2023 - 04.2023

Paint Polish Quality Inspection Operator

STELLANTIS / FCA
06.2012 - 11.2022

Admissions Advisor

COLORADO TECHNICAL UNIVERSITY
03.2009 - 05.2011

Associates of arts Music : Engineering Technology -

Madison Media Arts Institute

Certified Networking Technician -

Rock Valley College

Qualys Compliance And Cybersecurity Vulnerability Program

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Frankie SpencerInformation Technology