Overview
Work History
Education
Skills
Timeline
Generic

Frankie Taylor

East Point ,GA

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Department of Human Services
Atlanta
01.2022 - 03.2024
  • Assisted customers by providing clear information regarding services and benefits offered by the department.
  • Resolved inquiries efficiently, ensuring clients received timely and accurate responses to their concerns.
  • Utilized CRM systems to document interactions and track customer feedback for service improvement.
  • Facilitated communication between departments to enhance service delivery and issue resolution.
  • Evaluated customer needs and recommended appropriate resources to support their requirements effectively.
  • Participated in training sessions to improve product knowledge and service delivery capabilities.
  • Inbound/outbound calls
  • Data Entry with excellent customer service

Operation Manager

Burlington Coat Factory Distribution Center
Atlanta
04.2000 - 03.2016
  • Coordinated daily operations to enhance efficiency and streamline workflow at distribution center.
  • Developed and implemented training programs for staff, improving operational knowledge and performance.
  • Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
  • Conducted risk assessments to identify potential operational disruptions and formulated mitigation strategies.

Education

High School Diploma -

Northside Drive High School
Atlanta, NE

Skills

    Data Entry

    Excellent customer service

    E/Verify

    Microsoft Basic Skills

Timeline

Customer Service Representative

Department of Human Services
01.2022 - 03.2024

Operation Manager

Burlington Coat Factory Distribution Center
04.2000 - 03.2016

High School Diploma -

Northside Drive High School
Frankie Taylor