Frankie Williams
Baltimore,MD
Summary
Detail-oriented Compliance and Operations Professional experienced in account management, operations leadership, and policy enforcement. Achieved operational efficiency and compliance through effective documentation management and issue resolution. Seasoned Senior Inside Sales Representative who developed new business and managed key accounts, resulting in significant revenue growth and improved client relationships.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Senior Inside Sales Representative
ADI Global Distribution
06.2022 - Current
- Build and maintain strong customer relationships while consistently achieving performance goals.
- Managed large portfolio of customer accounts, ensuring compliance with company policies and operational standards to enhance customer satisfaction.
- Recognized for strong customer retention, account management, and operational support.
- Collaborated with finance, operations, and leadership teams to resolve account discrepancies, ensuring accurate reporting and streamlined operations.
- Review customer activity, pricing, and transactions for accuracy and compliance with company requirements.
- Support branch operations during leadership absences and assist with process improvement initiatives.
- Represented branch operations during company initiatives and training programs.
- Developed expertise in Salesforce, account reporting, and documentation management.
Property Manager
Self Storage Zone
08.2017 - 05.2022
- Directed daily operations of a high-volume self-storage facility.
- Managed leasing, occupancy, collections, budgeting, maintenance coordination, and customer service.
- Prepared legal notices, tenant files, compliance documentation, and operational reports.
- Ensured adherence to company policies, lease agreements, and applicable regulations.
- Conducted property inspections and maintained accurate tenant records.
- Managed delinquency processes and coordinated resolutions with tenants.
- Trained and supervised employees while promoting accountability and policy compliance.
- Improved collections through proactive communication and follow-up processes.
Night Security Supervisor
Broadway Services, Inc.
09.2015 - 05.2017
- Supervised security personnel and daily security operations.
- Ensured compliance with company procedures, safety requirements, and security protocols.
- Prepared incident reports and maintained detailed documentation.
- Conducted investigations and responded to security-related incidents.
- Managed scheduling, staffing, and employee accountability.
- Assisted with training and onboarding of new personnel.
- Improved reporting consistency and documentation accuracy.
- Maintained high standards for policy enforcement and operational compliance.
Assistant Operations Manager
LA Fitness
10.2013 - 09.2015
- Managed workforce scheduling, onboarding, training, and employee development.
- Improved operational efficiency through staff development and process improvements.
- Managed payroll administration and operational reporting to ensure timely and accurate processing.
- Ensured compliance with company policies and operational procedures through regular audits and staff training.
- Supported successful hiring, onboarding, and retention efforts.
- Maintained accurate records and administrative documentation to support operational efficiency and accountability.
- Organized and updated records and administrative documents for operational efficiency.
- Assisted in enforcing company policies and procedures to ensure compliance.
Education
Medical Insurance Coding Specialist/Billing -
Med Tech
Washington, DC 06.2013 - 06.2014
CHARLES Herbert Flowers
Springdale , MdSkills
- Regulatory Compliance
- Policy Enforcement
- Documentation Management
- Audit Support
- Salesforce CRM
- Risk Mitigation
- Process Improvement
- Recordkeeping & Reporting
- Investigations
- Operations Management
- Team Leadership
- Training & Development
- Customer Relations
- Conflict Resolution
- Microsoft Office Suite
- Cross-Functional Collaboration
- Strong Written & Verbal Communication
- Attention to Detail
- Time Management
- Problem Solving
- Leadership & Coaching
- Documentation Accuracy
- Customer Advocacy
- Ethical Decision-Making
- Adaptability & Continuous Improvement
- Account management
- Performance reporting
- Process improvement
- Customer relationship management
- Employee training
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Upselling strategies
- Strategic prospecting
- CRM proficiency
- Customer relationship building
- Performance analysis
- Effective negotiation
- Closing techniques
- Objection handling
- Pipeline management
- Sales strategy development
- Customer service management
Timeline
Senior Inside Sales Representative
ADI Global Distribution
06.2022 - Current
Property Manager
Self Storage Zone
08.2017 - 05.2022
Night Security Supervisor
Broadway Services, Inc.
09.2015 - 05.2017
Assistant Operations Manager
LA Fitness
10.2013 - 09.2015
Medical Insurance Coding Specialist/Billing -
Med Tech
06.2013 - 06.2014
CHARLES Herbert Flowers